User Experience Team Manager | Inter Ikea Technology Services AB
Ikea Of Sweden AB / Formgivarjobb / Malmö
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hela Sverige The goal of IPEX - IKEA Planning experience is to support and empower customers to find their personal best home furnishing solutions. We run and develop digital solutions used by customers and co-workers enabling them to design homes and home furnishing solutions for the entire IKEA range for all IKEA retailers. Part of our portfolio are planning solutions for Kitchens, Bathrooms, Storage solutions, Beds... Our next big step ahead will be to enable customers to design their full homes. Part of our portfolio are also all solutions used by co-workers to design our IKEA stores.
Our customers should experience an inspiring, fun, simple and rewarding planning journey based on their needs and preferences. Our co-workers and service partners should experience a fun, efficient and unbroken sales process.
The solutions and capabilities we develop are an integral part of the entire seamless buying and selling experience and a key contributor to converting visitors into happy customers and to engaging with our customers from the start. Utilizing data around and about our products to create more personalized experiences is an integral part of the work we do.
IPEX deliver solutions to all IKEA retailers spanning over 50 markets worldwide and over 450 stores and IKEAs digital channels. All solutions are made to help customers and co-workers in all customer meetings, from a mobile phone to the largest IKEA store in the world.
One of our long-term objectives is to build a seamless customer and co-worker experience. To create the best experiences and strengthen the IKEA value chain.
Being a User Experience Team Manager in the IPEX team
As a User Experience Team Manager you will be part of a great team that creates digital solutions that enable customers to design any space in their homes and businesses and configure home furnishing solutions.
You will build, lead and develop a creative team of UX Specialists. Through inspiring, coaching and supporting the competence development of the team, you will set the pre-requisites for the team to stay skilled, motivated and empowered, enabling our specialists to continue designing, building and further refining great user experiences together with their respective Product teams, securing that our objectives are fulfilled.
You will be part of leading and continuously refining the IPEX UX approach and agenda, safeguard that we create desirable, engaging, and seamless planning experiences. You will also contribute to the overall advancement of research, UX principles and design patterns related to your area within IPEX, Range Operations and across IKEA.
Not everything is set in stone in our organization, and we are looking for people who are open to that and want to be part of further shaping our team and ways of working.
In this role you will always have the customer top of mind, using data to provide key insights. You will contribute to setting goals and following up to ensure that customers and co-workers are satisfied. Everything we do should be embedded into the full seamless experience for IKEA customers and co-workers.
You will interact and collaborate with stakeholders across IKEA, franchisees and customers, to understand needs and synergies and drive that we create seamless experiences and contribute to optimizing ways of working within IPEX and beyond is always on your mind.
To be successful in this role
You bring solid experience as a Lead UX Designer and leader/manager in the development of digital products and have a proven track record of successful solutions (ideally web applications) you were part of creating.
You are a strong and experienced leader with the ability to lead, coach and develop your team, no matter if it 's about the bigger picture or hands-on support. You are able to build strong relations and trust with your peers and stakeholders.
Strong digital product understanding enabling you to guide the both interaction and visual aspects of realizing the solutions we are creating and what's involved in integrating based on known design systems and user research.
Have the capability to balance the focus on user experience with technical capabilities to create sustainable and future-oriented solutions that fulfill user as well as business needs.
A good understanding of and are passionate about life at home and creating great digital solutions. You understand how emerging technologies and trends can improve customer and co-worker experiences.
You make mistakes sometimes that keep you evolving and learning as you are not afraid to find new ways to solve a challenging task together with your colleagues.
You enjoy an agile and iterative, yet structured way of working and achieving results together with a team in a flexible environment, but also have a strong individual drive to deliver high-quality results on time. You have great communication and networking skills and are fluent in written and spoken English
Travelling based on business needs might be necessary.
This role is full-time (40 hours per week) and will be based in Malmö.
If you have any questions about the role, please connect with the Recruitment Partner Jamila Harmal via
jamila.harmal2@inter.ikea.com Interested? Submit your CV, in English, by 7 th of January 2024.
We always recruit based on values, competence, potential and diversity. We will prioritize co-workers employed in Inter IKEA Systems BV, Inter IKEA Services BV, Inter IKEA Systems Service AB and Inter IKEA Technology Services AB provided competence requirements are met for the roles, starting with the ones whose position cease to exist.
Ersättning Further details about terms and conditions will be covered in employment contract.
Så ansöker du Sista dag att ansöka är 2024-01-18
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ikea Of Sweden AB (org.nr 556074-7551)
Arbetsplats Inter Ikea Systems Service AB
Jobbnummer 8339272
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