Transition Manager
Kddi Spherience AB / Datajobb / Stockholm
2026-04-21
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We are seeking a Transition Manager to join our growing global connected services team. In this role, you will be the primary architect of the "friction-free" handoff - ensuring new Customers, Operators, and Vendors are seamlessly integrated into our daily operations.
Acting as the strategic bridge between Sales/Business Development and our Operational team, you will evaluate requirements - including systems, processes, and costs - to ensure long-term success by integrating new business into our framework in a sustainable and scalable manner.
You will play a critical role in safeguarding our "Ways of Working" while enabling the organization to onboard complex global IoT and Automotive customers with speed and precision.
About KDDI
We are a global Top 10 telecommunications pioneer and a Global Fortune 500 company providing our international customer base with data centers, networks, content delivery, system integration, and more. We connect vehicles from several of the world's largest Automotive OEMs, as well as mobility and IoT programs across the globe. Our industry-leading Telehouse data center provides colocation at over 40 sites in 23 cities across 12 countries, including London, New York, Frankfurt, and Shanghai. Leveraging our strengths as a telecom provider, we combine IT and network expertise to deliver secure, scalable, and stress-free connectivity for our customers.
Responsibilities
Service Validation & Scoping: Review proposed customer contracts and SLAs to identify inequalities between client requirements and current operational setup.
Implementation Orchestration: Develop and execute comprehensive implementation plans, acting as the primary lead for onboarding new accounts from contract signature to "Go-Live."
Operational Readiness (OAT): Verify that all systems, tools, integrations, and reporting structures are fully functional and stress-tested before a Customer or Vendor enters production.
Knowledge Architecture: Create and maintain high-quality architectural maps and Standard Operating Procedures (SOPs), ensuring Support teams have a "single source of truth."
Operational Advocacy: Act as the strategic "voice of Operations" in meetings to ensure focus on long-term stability and ease of support.
Risk & Opportunity Management: Proactively identify delivery risks and technical debt early in the onboarding lifecycle.
Cross-Functional Collaboration: Partner with Support, Partner Managers and Service Delivery Managers (SDM) to ensure a unified approach to service stability
Knowledge and Skills
Technical Skills
IoT & Connectivity: Strong familiarity with IoT ecosystems (connectivity, platforms, or hardware) and Mobile Network Operations (MNO).
ITIL Proficiency: Solid understanding of the ITIL framework, with a specific focus on Service Transition and Service Operation.
Systems Literacy: Experience with service management platforms, API integration concepts, and reporting tools.
Soft Skills
Clear Communication: Ability to translate complex technical or operational constraints into clear insights for non-technical stakeholders.
Proactive Problem-Solving: Identifying process gaps before they become service issues and suggesting corrective actions.
Balanced Persuasion: Ability to advocate for operational best practices while remaining open to business evolution and change.
Adaptive Team Player: Comfortable working as an individual contributor within a high-speed, global collaborative environment.
Requirements
Education: Bachelor's degree in Business, Engineering, Information Technology, or a related technical field.
Experience: 3-5 years of experience in IoT Support, Project Coordination, Technical Account Management, or a related Service Transition role.
Project Execution: Proven track record of participating in or driving end-to-end implementation projects (Sales-to-Ops).
Domain Expertise: Experience working in telecom, connectivity (4G/5G), or IoT domains is highly preferred.
Language: Excellent written and verbal communication skills in English.
Certification: ITIL v3 or v4 certification is a plus, but the practical application of these principles is essential.
Så ansöker du Sista dag att ansöka är 2026-05-21
E-post:
colyar@kddia.com Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "Application: Transition Mgr".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Kddi Spherience AB (org.nr 559471-5020)
Glasfibergatan 6 (
visa karta)
125 45 ÄLVSJÖ
Jobbnummer 9866821