Tour guides in Stockholm - Ourway Tours AB - Biologjobb i Stockholm
Tour guides in Stockholm
Ourway Tours AB / Biologjobb / Stockholm
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As a tour guide at OURWAY Tours, your job will involve introducing tourists to Stockholm's popular and unique attractions, such as historical monuments, botanical gardens, royal parks, museums, art galleries and other areas of cultural interest. It's your job to ensure that our guests are properly greeted and get an informative and entertaining experience with us.

Your primary responsibilities will include taking our customers on tours, around a certain area of interest. Our customers come from all over the world and participate in tours offered in multiple languages. All our tours are created in-house with the primary focus on showing the customers our view of our fantastic capital cities; Copenhagen, Oslo & Stockholm. We offer both public tours with set departures and private tours that can be booked by individuals and companies. You schedule is adapted to the length of the tour.

You will play the role of a cultural ambassador, offering commentary and interesting titbits of information, which will allow visitors to fully experience and enjoy Stockholm's social, cultural and historical highlights.

Your main responsibilities will be:

* Greet all guests promptly at scheduled tour times
* Outline the tour and timeline before beginning
* Determine if any guests have physical restrictions that should be considered
* Clearly and articulately provide information to guests in an engaging manner
* Answer any questions that the guests have
* Demonstrate extensive knowledge of the city and related topics
* Remain calm, friendly, and enthusiastic at all times
* De-escalate any tension with difficult guests
* Escort guests through the tour, taking breaks as needed
* Keep the tour moving on schedule while still being considerate to guests
* Know all safety and security protocols, should they be needed

To be able to work as a guide at OURWAY Tours you must:

* Have significant work experience in customer service preferred
* Have experience with public speaking
* Have the ability to memorise and recite facts clearly and accurately
* Be fluent in English; bilingual a plus
* Have exceptional verbal communication and interpersonal skills
* Have basic computer skills, including email and word processing
* Be enthusiastic, engaging, and informative way of speaking
* Have the ability to remain calm and collected when dealing with difficult guests
* Be passion for learning and willingness to continue to acquire relevant knowledge
* Be awesome and enjoy having fun!

MANDATORY
To be a valid candidate for this role we require:

1. Fluency in English

2. An availability 4-8 weeks during the period 2018-05-01 till 2018-09-30
Availability to participate in our guide training held on the following dates (dates may change)
- 10th-11th of February
- 20th February
- 27th February
- 3rd March
- 6th March
- 10 March
- 21 March

MERITORIOUS
Additional language: German, Spanish, French and Italian
Earlier experience from similar jobs

OURWAY Tours is a start-up company founded in 2011. The company operates as a bespoke tour operator, specializing in public and private tours within Scandinavia - and its capitals Copenhagen, Oslo, and Stockholm. The purpose of OURWAY Tours is to show people visiting Scandinavia; its people, places, and culture - the local way.

OURWAY Tours have three full-time employees located at our office in Gamla stan, Stockholm. The headquarter facilitate the everyday operation of the business with the primary roles present being Sales, Marketing, and Finance. The company also has several part-time employees who operate the daily tours that OURWAY Tours provide to its customers.

Varaktighet, arbetstid
To be employed, you need to be able to participate in our guide training. The sessions are held on weekends (daytime) and on workdays (evenings). On top of that, you need to participate in a couple of tours to get a feeling for the job. 40%-60%

Publiceringsdatum
2017-12-21

Ersättning
You will be employed on a tour-to-tour basis and paid by the hour. Our rates are:

1st Year Guide: 125 SEK/hour incl holiday pay
2nd Year Guide: 150 SEK/hour incl holiday pay

Så ansöker du
Sista dag att ansöka är 2018-01-20
Ange följande referens när du ansöker: Tour guide in Stockholm

Kontakt
Natalie O'Sullivan natalie@stockholmourway.com 0841077330

Företag
OURWAY Tours AB

Adress
OURWAY Tours AB
Munkbron 1
11128 Stockholm

Kontorsadress
Stora Gråmunkegränd 12-14

Jobbnummer
3869923

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