Ticketing and Tariff Agent Nordics
Travellink AB / Administratörsjobb / Solna
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hela Sverige Travellink is looking for a Ticketing and Tariff Agent Nordics.
Depending on candidate selected, the base for this position can be in Berlin Germany, Solna Sweden or Copenhagen Denmark.
Travellink is one of the leading online travel agencies in the Nordics with operations in Sweden, Norway, Denmark, Finland, Island and Poland. The company has three business lines; Leisure Travel, Corporate Travel and Conference & Event. Travellink, together with eDreams, Go Voyages, Opodo and Liligo is a part of eDreams Odigeo, one of the main distributer of online flights in the world and one of the largest European e-commerce companies. With a presence in 44 countries, the company has a team of about 1,700 professionals. eDreams ODIGEO is listed in the Spanish Stock Market.
As a Ticketing and Tariff Agent Nordics you will be part of our Nordics team. You will be responsible for managing and supervising the whole ticketing process for our Nordic corporate customers. This includes handling ticket-issuance, manual as well as automated quality assessment, refunds, schedule changes, manual ticketing for our group travel department and general queue management. Also, you will assist our Travel team with complex bookings and interpretation of fare rules for different Airlines. We work with Amadeus, Antares and also BSP accounting.
Main responsibilities:
• E- ticketing process for flight tickets
• Customer and airline support via phone and mail
• Handling Amadeus queues
• Manual issuance of IATA-/Nego Fares
• Generation of flight price calculations
• Handling refunds, incl. BSP-Link
• Implementation of ticket changes ticket changes (manually as well as via Amadeus
Ticket Changer ATC).
• Handling ACM claims
• Dealing with error reports of our Back Office systems (Antares)
• Statistics & reporting
• 1st level Support in case of technical difficulties
• Working closely with OPODO- & Amadeus-Helpdesk
Your profile:
• Educational background in tourism and/or several years of work experience in the tourism industry
• Years of experience with Ticketing to calculate and recalculate fares for complex itinerary, alternate travel routes with multi airlines
• Very good ticketing skills plus experience in ticketing (e.g. handling ticket and schedule changes as well as issuing refunds)
• Very good knowledge of at least one GDS (ideally Amadeus)
• Very good knowledge of tariffs (Public und Nego, Interline)
• Excellent English skills both spoken and written
• IATA competence
• Validate correct system pricing based on approved fare construction methodologies
• Recalculation of partially used tickets
• Self-dependent and flexible worker
• Accuracy and high ability to concentrate
• Team spirit
• Willingness to work shifts between 08.00-18.00 and sometimes on-call duty on some bank holidays.
• Good knowledge of Microsoft Office products, especially MS Excel
Characteristics required succeeding in Odigeo:
• Customer oriented
• Stress resistant
• Be able to handle multiple tasks at the same time.
• Goal oriented
This role is a full time position and can be based in Berlin, Stockholm or Copenhagen.
For more information about the position please contact Ruma Raman email:
ruma.raman@odigeo.comAre you interested in joining us? Apply with your CV, cover letter in English and where you wish to work from. Also, let us know your earliest possible start date and salary expectation.
Welcome to apply!
Varaktighet, arbetstid
Heltid Rekrytering
Publiceringsdatum2016-02-19ErsättningMånatlig löneutbetalning
Så ansöker duSista dag att ansöka är 2016-03-20
Klicka på denna länk för att göra din ansökanFöretagTravellink AB
AdressTravellink AB
Box 1108
17222 Sundbyberg
KontorsadressBox 1108 17222 Sundbyberg
Övriga kontaktuppgifter Jobbnummer 2681322
Observera att sista ansökningsdag har passerat.