Technical Support Specialist
Greenbyte / Supportteknikerjobb / Göteborg
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hela Sverige Visa alla jobb hos Greenbyte i Göteborg Greenbyte makes Energy Cloud - an industry leading SaaS offering to monitor, analyze and optimize renewable energy plants. Our cloud platform communicates in real-time with thousands of renewable energy assets around the world, using a wide variety of digital communication protocols. As one of Sweden's fastest growing tech companies, we're on a mission to push the renewable energy revolution forward and we're constantly looking for new people with the right set of skills and ambitions to join us!
Currently, we are looking to expand our team with a driven and solutions-oriented Technical Support Specialist. In this role you will be responsible for assistance to existing customers regarding support, troubleshooting, technical integration implementation, and product configuration. You will also provide technical expertise during our customer onboarding process.
Greenbyte's philosophy is to work closely together with our customers. Our support function is therefore a crucial part in creating a positive user experience, and you will play an important role as the bridge between Greenbyte and our customer in your day-to-day work.
To thrive in this role we imagine that you love problem solving, can quickly learn new technical concepts and ideas, and have an inner drive to find simple solutions to complex problems. We also believe that you have a strong service mind, are a very good communicator and have a genuine interest in supporting and helping other people.
What you will be doing:
- Be a part of our amazing support team taking care of the incoming tickets and questions
- Provide ongoing support for Greenbyte's products
- Evaluate and improve the workflow and processes within the support team
- Handle data import and data modification
- Troubleshoot and resolve operational issues related to Greenbyte's products
- Troubleshoot network related issues between Greenbyte's servers and the customer's assets
- Experience with SQL databases
- Experience with MS Excel or similar program
- Experience with UNIX environments
- Enjoy learning new things and working with new technology
- Solutions oriented and service minded
- Great written and spoken English
- Interest in renewable energy, specifically wind and solar
Extra Pluses
- Bachelor or Masters degree from a relevant field
- Experience with delivering technical support in a quickly growing software development company
- Experience from working with integration-heavy SaaS offerings
- Experience in data analysis
- Experience with systems administration and network technologies
- Experience in networking, routing and common network protocols
- Good written and spoken German
Greenbyte is delivering a state-of-the-art SaaS (Software as a Service) application to owners and operators of wind and solar power plants around the world. With our help, they produce more green energy and blow the competition out of the water. Greenbyte is not only one of Sweden fastest growing tech companies, we are also a family, with all values that the wording entails. We work closely together to accomplish great things. The team is made of hard-working, fun-loving people who are passionate about making the world better. We need fierce but humble people to help us achieve our ambitious plan. If you are all that and more, join us!
Varaktighet, arbetstid
Heltid 100% Anställningen inleds med provanställning
Publiceringsdatum2019-03-07ErsättningMånadslön
Så ansöker duSista dag att ansöka är 2019-04-07
Klicka på denna länk för att göra din ansökanFöretagGreenbyte
AdressGreenbyte
ÖSTRA HAMNGATAN 16
41109 Göteborg
KontorsadressÖSTRA HAMNGATAN 16
Jobbnummer 4654541
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