Technical Support Representative for Fast-Growing Startup
Ombea AB / Supportteknikerjobb / Stockholm
2020-01-10
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hela Sverige Visa alla jobb hos Ombea AB i Stockholm Hello, we're OMBEA
OMBEA is a platform for collecting, analyzing and acting on feedback from customers, employees and students. We are already helping over 600 customers such as Microsoft, H&M, University of Cambridge and the European Parliament to capture feedback and test knowledge across a range of people. The result is smarter students, happier customers and better engaged employees. With customers and partners in over 50 countries, we strive to keep an international, creative and collaborative work environment. But we've got more to do. We want to become the number one experience management platform in the world. We're now growing faster than ever and that means we need more amazing people who share our ambition, to join in with the next part of our journey.
About You
Could you be one of us? Are you friendly and approachable? Do you have grit? Are you a team player? Do you also possess:
• Excellent written and verbal communication skills.
• A methodical and tenacious work attitude.
• The ability to juggle multiple competing priorities.
• The desire to step up and help your team.
• Bags of motivation.
Is that you? Then you might be just the person for this role.
Role Description
As the Customer Support Representative at OMBEA, you are on the proactive front line and the face of OMBEA. You interact with our customers and users daily and make them better at what they do while improving our product. The role gives you a lot of freedom to develop your skills and optimize processes as we are growing and onboarding a lot of new customers!
Our customers will turn to you for answering platform support questions and you will work closely with the linking pins from the technical teams to resolve our user's issues. You will help our users be as successful as possible by knowing how to use our product and addressing their issues quickly and effectively.
Next to helping the customers out via support, you will own the support channels from a technical perspective; making sure the process runs smooth and automated where we can.
Skills
• Tech-savvy, able to work independently and make decisions.
• Ability to manage priorities in a fast-paced environment.
• Always looking for ways on how to improve processes.
• Able to collaborate with different teams and stakeholders.
• Quick analytical thinking, self-starting, quick learner, autonomous worker and has a down to earth mentality.
Experience
• Working in a small organisation.
• Working in an office environment.
• 1+ years of experience in support or customer service.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2020-01-10ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2020-06-28
Klicka på denna länk för att göra din ansökanFöretagOmbea AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ombea AB (org.nr 556844-9937),
http://www.ombea.com Arbetsplats Ombea
Jobbnummer 5033694
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