Technical Support Professional - Danish
Stream / Supportteknikerjobb / Helsingborg
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hela Sverige Summary:
Responsible for providing problem resolution for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials.
Responsibilities:
Provide continuous technical support via telephone and other electronic mediums for a limited product category.
Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem.
Identify the level of technical knowledge of the customer and adjust technical communications to solve customer's problem.
Deliver technical assistance relying on instruction and pre-established guidelines.
Achieve and maintain to a performance standard. Including but not limited to; average handle time, resolution and customer satisfaction
Log all incoming calls and accurately complete case notes in the call tracking database.
Search and retrieve data from various databases. Ability to multitask with multiple applications during a phone call
Participate in training activities to maintain technical currency, and to broaden product knowledge.
Extend contact to promote and sell products or services as required by assigned queue.
Requirements:
Excellent Danish and English language skills
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Basic knowledge of computer operating systems. Including but not limited to one or more of the following; Mac OS, Windows 98, NT, 2000, ME, XP, UNIX, and Linux.
Ability to work in a time critical environment.
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability to employ patience and self-control in handling irate customers.
Ability and willingness to provide pre-sales, sales, or post-sales support.
Ability to promote and sell products or services.
High school diploma with a minimum of 1 year related experience.
A+ Certification (supporting documentation required)
Equivalent education or experience may be substituted for any of the above.
Publiceringsdatum2012-08-24Arbetstider och omfattningVisstidsanställning 3 - 6 månader
Deltid
Visstidsanställning 3 mån med möjlighet till förlängning. Deltid på 75%
ErsättningFast lön
Enl kollektivavtal
Så ansöker duSista dag att ansöka är 2012-08-30
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Klicka på denna länk för att göra din ansökanAnge följande referens när du ansöker: 18726
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FöretagStream
AdressStream
Rönnowsgatan 8
25225 HELSINGBORG
KontorsadressRönnowsgatan 8
Övriga kontaktuppgifterTelefonnummer: 042-4957700
Faxnummer: 042-4957001
Jobbnummer 1322953
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