Technical Support Manager for assignment at a company in Stockho
ValueOne AB / Maskiningenjörsjobb / Stockholm
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hela Sverige ValueOne is looking for a Technical Support Manager for a short time assignment of three months at a manufacturing company in Stockholm. The assignment is to start immediately.
The role
In the role as Technical support Manager you will be a part of Technical Support in Sweden where you will provide service and manage Customers and Queries related to the After Sales process.
Main tasks:
Service Request management for appointed customers Follow up customer service requests within the organizationEnsure SLA are met for all assigned Customer Service RequestsInterface with 2nd line Repair team for all repair jobsInterface with Internal Stakeholders for driving the customer claim processKPI handling (internal and potential external)Internal reportingWork with process and routine improvementsBe a key part of Global Technical Support
Experience and competencies
The assignment requires a minimum of 5 - 8 year experience from working in Support within Telecom or Power or Electrical Industry, with large accounts. You also need to have experience from working with international customers which is why excellent English skills is a must. Knowledge in KPI-handling is required. If you are familiar with JIRA Service Desk we see it as meritorious.
As a person you are good at taking on responsibilities and follow through. Furthermore, you are team oriented and customer focused, committed and meticulous.
Application
We look forward to receiving your application. Please apply through our webpage at:
http://valueone.se/aktuella-jobb/ as soon as possible. Feel free to contact Olof Widmark at +46 70- 786 80 99 with any questions regarding the listed position.
ValueOne are specialists in supply chain management, purchasing and logistics. We offer our customers services in three business areas: interim logistics and procurement consultants, recruitment of buyers and logisticians, as well as development of our customers' supply chain operations in terms of strategies, models, methods, processes, structure and competence.
Varaktighet, arbetstid
Heltid Tidsbegränsat uppdrag
Publiceringsdatum2021-01-07ErsättningMånadslön - Fast lön
Så ansöker duSista dag att ansöka är 2021-02-09
Klicka på denna länk för att göra din ansökanFöretagValueone AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "valueone1299".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Valueone AB (org.nr 556787-5264),
http://www.valueone.se Arbetsplats ValueOne AB
Jobbnummer 5513998
Observera att sista ansökningsdag har passerat.