Technical Support Manager
Polarium Energy Solutions AB / Maskiningenjörsjobb / Stockholm
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hela Sverige Polarium is a Swedish company dedicated to providing the best performing, safe and sustainable energy storage solutions built on lithium-ion technology. Polarium's headquarters and R&D center are situated in Sweden and the manufacturing in Mexico. Through its global sales channels and representation in the US, South Africa, Sweden, UK, New Zealand and Indonesia, Polarium serves customers worldwide. Today, our market-leading solutions are in use on all continents and in all climate zones - from the Equator to the Arctic.
About the job
We are now looking for a Technical Support Managers who will provide technical service and occasional support to our Swedish Customers and support with technical presentation and trainings. You will also interface with internal stakeholders for driving the customer claim process and follow up customer service requests within Polarium organization. The position is based at the Polarium HQ in Kista. Business trips will occur, both international and within Sweden.
Responsibilities:
• Manage Customers and Queries related to the After Sales process
Ensure SLA are met for all assigned Customer Service Requests
Interface with 2nd line Repair team for all repair jobs
Work with process and routine improvements
Service Request management for appointed customers
• Be a key part of Global Technical Support
Who are you?
You are a team-oriented person who is committed, meticulous and good at taking responsibilities and follow through. You have excellent communication skills, and you are fluent in English, both spoken and written. We believe you have 5-8 years' experience from similar positions.
Qualifications and experience:
• Experience from working with international customers
• Solid experience from working in Technical Support within Telecom and/or Electrical Industry, with large accounts.
• Meritorious if you have knowledge of lithium batteries and the telecom energy and knowledge of JIRA Service Desk or a similar system.
What's in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Polariums future success.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2021-01-08ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2021-06-27
Klicka på denna länk för att göra din ansökanFöretagPolarium Energy Solutions AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Polarium Energy Solutions AB (org.nr 556986-5461),
http://www.polarium.com Arbetsplats Polarium
Jobbnummer 5515841
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