Technical Support FL Washers and Dryers
Electrolux Laundry Systems Sweden AB / Supportteknikerjobb / Ljungby
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Name:
Job title: Technical Support FL Washers and Dryers
Location: Ljungby, Sweden
Department: Quality Field / Quality and Customer Satisfaction (sector)
Manager: Field Quality manager Laundry
Responsibility: Responsible for technically supporting the Business Units and Commercial system after market management on FL Washers and Dryers equipment to ensure Customer Satisfaction.
Authority: Utilize the resources in Global Operations and Global R&D to find answers to the technical questions risen by the field through the Quality Improvement Process plus redirecting requests to the appropriate channel when needed.
Key assignments:
• Contact person for service organization
• Provide answers to technical requests
• Redirecting requests that do not fall into the responsibility of this role to the appropriate channel, e.g.
• Logistics questions
• Spare Parts logistics questions
• Documentation improvement
• Technical specification change requests
• Request Customer Care to raise a Weak Signal when the issue in question is considered systematic and still unknown.
Qualifications:
• Very good product knowledge
• Good technical knowledge and experience, both mechanical and electrical
• Preferably several years of experience in technical support and root cause identification
• Very good communication skills
• Swedish and English
Personal qualifications:
• Fast response
• Ability to handle many contacts
• Good in communication
• Analytical and structured approach
• Ability to handle many simultaneous tasks
• High stress level
Corporation partners:
• Quality and Customer Satisfaction / Quality Field
• Purchasing
• Factory quality and Production
• R&D
• Standards & Laboratories
• Business Unit and Commercial After Market Management
Success criteria:
• Customer Obsession
• Structural approach
• Focus on facts
• Speed
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-04-12TillträdeEnligt överenskommelse
ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-04-30
Ansökan via denna länk
Klicka på denna länk för att göra din ansökanFöretagElectrolux Laundry Systems Sweden AB
AdressElectrolux Laundry Systems Sweden AB
34180 LJUNGBY
KontorsadressRingvägen 14
Övriga kontaktuppgifterTelefonnummer: 0372-66100
Faxnummer: 0372-13390
Jobbnummer 2778857
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