Technical Support Expert to BMW Northern Europe
Jurek Recruitment & Consulting AB / Datajobb / Sollentuna
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hela Sverige We are now looking for a Technical Support Expert to one of the world 's most leading manufacturers of cars and motorcycles - the BMW Group. Everyone who works within the BMW Group is proud to be able to deliver cars, financial services and customer experiences with the highest quality. Customers all over the world are proud to drive a BMW. Do you also want to be proud? Share your passion for customer care!
What awaits you?
As a Technical Support Expert you will work with a team of experienced specialists to ensure a premium technical support is provided to the authorized Service Partners in the Nordic region. You will develop and improve processes and be a part of a transformation of the BMW customer journey.
Main responsibilities
• Providing escalated technical support to the authorized Service Partners, in collaboration with the Technical Support hub first line.
• Provide onsite expert technical support on location at the Service Partners as needed.
• Coach the Service Partners in the associated processes, systems and current topics.
• Produce communication, for example guidelines, bulletins, newsletters.
• Report new faults and quality deviations to BMW product development.
What should you bring along?
• Trained to BMW Master Technician or equivalent level.
• Minimum 5 years ' experience working for Aftersales OEM.
• Excellent communicator (written and verbal).
• Good negotiation and influencing skills, and able to present and discuss topics with confidence.
• Excellent product knowledge of BMW and MINI vehicles and an understanding of BMW systems.
• High degree of accuracy in data handling skills.
• Problem solving mind-set and systematic approach.
• Autodidact personality with high interest in latest technology.
You need to be proficient in written and verbal in both English and one of the Scandinavian languages (Swedish, Danish or Norwegian).
What does it mean to work for BMW?
At BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work unite that we can shape the future together. Whatever your heart 's desire - in the BMW Group, you will find a wide range of departments and disciplines across the world where you can share your professional passion with us.
Further information
The position is located at BMW 's Nordic head office in Sollentuna / Silverdal. The premises are modern and include a lunch restaurant as well as access to a gym. As a BMW employee, everyone gets the opportunity to drive their own BMW or MINI on favorable terms. The position is full-time, starting immediately or by other agreement.
Are you looking for an exciting challenge?
Read more about BMW and your future career;
https://www.bmwgroup.jobs/nordics/en.html?abc We look forward receiving your application at
www.jurek.se in English. For any questions please reach out to the responsible Recruitment Consultant, Victoria Tjernström, at
Victoria.tjernstrom@jurek.se Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2023-11-10
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Jurek Recruitment & Consulting AB (org.nr 556694-5324),
http://www.jurek.se/ Arbetsplats Jurek Rekrytering & Bemanning AB
Kontakt Konsultchef
Victoria Tjernström
victoria.tjernstrom@jurek.se Jobbnummer 8183111
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