Technical Support Engineer with Sandvine / Procera, Malmo
Procera Networks AB / Datajobb / Malmö
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hela Sverige The Opportunity
As a member of our technical support team, you will provide technical support to a named customer within the support organization. In Malmö, you will be part of a very diverse team where you will have the opportunity to learn and interact directly with R&D and Professional Services.
Sandvine provides a 24x7x365 service in order to cover the high availability requirements of our products. You will handle lab activities and maintenance windows involving potential troubleshooting, update changes required and full software upgrades. Proactive reviews will be completed by you on a regular basis in order to maintain stability and optimum performance of the solution. You will use your excellent troubleshooting and investigative skills to resolve technical issues for the named customer, and to communicate the features and benefits of Sandvine solutions.
The Job
As a successful candidate, you will work in our team environment, taking responsibility for post-sales customer support, including the management of defect entry, tracking, and escalation. You will also provide backup support for remote Sales Engineers, including preparing technical customer presentations and working with Service Providers' to evangelize, architect, implement, and support Sandvine solutions in their networks. Communication is key to this role, as your opinion and ideas will be critical for the future development and operation of Sandvine's products as you will be a customer advocate to relaying the thoughts and comments from our customers.
The Company
At Sandvine, we're really smart people doing a really hard, important job. We're building a smarter Internet. Communication service providers use our products to deploy new subscriber services, engage with subscribers and gain insight into, optimize and secure network traffic. We are a global organization with over 300 customers in more than 100 different countries.
Our Team Members have the opportunity to innovate, take on new challenges, and make a difference in delivering products that have a real business impact to our global customers. Their ideas are heard and quickly translated into reality, helping to shape tomorrow's smarter Internet.
Sandvine is the leader of our market, and we work hard to make sure that our customers 1.7 billion of internet and mobile subscribers have the best experience possible! Communication service providers use our products to deploy new subscriber services, engage with subscribers and gain insight into, optimize and secure network traffic.
Sandvine offers you an attractive working environment. We fill your days with technical challenges, and give you space to grow, to develop, and to make an impact. Above all - you get to work with the best colleagues in the industry! To know more about us, please visit:
www.proceranetworks.com ||
www.sandvine.comVaraktighet, arbetstid
Full-Time Employment
Publiceringsdatum2018-06-19Så ansöker duSista dag att ansöka är 2018-08-24
FöretagPROCERA NETWORKS AB
AdressPROCERA NETWORKS AB
Neptunigatan 1
21120 Malmö
KontorsadressNeptunigatan 1
Jobbnummer 4212820
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