Technical Support Engineer
RAW Innovations Sweden AB / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos RAW Innovations Sweden AB i Stockholm You're probably asking yourself "Why should I read all of this?"
Well, are you looking to work with living legends, in a superb environment, on exciting projects and get a mind-blowing package at the same time? Then look no further!
Our history starts with Videoslots (the world's BIGGEST online casino!)
Videoslots were born in 2011 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but also an affinity with the iGaming industry. They teamed up and went about building an industry leader, setting the bar to an all-new high. In just under nine years we now offer over 5,000 games from 150+ different game providers and we're set to keep on growing! Naturally, we can't do all of this as well as all the exciting things we have lined up for the years to follow without the living legends that make our business the success it is today.
That is why the company line has grown and Raw Innovation Sweden started in Stockholm, Sweden 2020. Our mission is to recruit more living legends and make Raw Innovation Sweden a creative workplace you can 't say no to. We are currently 17 employees at the office and we want to be 30 in 2022.
Passionate about technology and solving problems? Than this is the right role for you!
As Technical Support Engineer, your main responsibility is to act as the single point of contact during software-related incidents affecting our platform, communicating both with internal and external stakeholders. Being a highly motivated team player will also be absolutely essential within this role as well as being eager to learn new things and new technologies.
You will:
Offer 2nd line support to our platform on application level, escalate and resolve cases promptly
Be an important part of the development life cycle
Support via our service management tool, telephone, email, or any other internal communication tool
Troubleshoot, resolve issues and solve service requests
Properly escalate unresolved issues to appropriate internal teams
Prioritize and manage several open issues at one time
Produce custom made reports
Document extensively on our knowledge base
Perform system monitoring and act when necessary
Implement scripts to fix data
Generate technical reports focusing on customer complaints and resolutions
Proactively work on improving the procedures to enhance our service delivery processes
Provide required notifications and updates on all incidents within established service levels
Ensure that Incident Management KPIs are recorded and their targets are met
Coordinate and act as SPOC (Single Point of Contact), with support leaders and technical experts to ensure swift resolution of incidents in accordance with the Incident Management process
Assist in other tasks as directed by the Team Leader
Form a part of a specialist's team, available 24/7 (including being available on "standby")
We are looking for YOU, if you have....
Good experience in application support, 2nd line or incident management teams
Proven knowledge in MySQL, PHP, and JavaScript
Hands-on experience with Linux environments
Ideally, a Laravel and/or Vue.js application support experience
Excellent analytical, problem-solving, and decision-making skills
Knowledge on how to use Grafana & Elastic Dashboards
Ability to multitask and prioritization especially in high-stress situations
Good communicator in both verbal and written English
Degree in computer science or similar field
Ready for the best part? Here's what you'll get for your hard work:
Flexible start and finish times
30 paid vacation days a year
Relaxed working environment
Private health insurance
Pension
Daily fresh fruit, tea, and coffee
Wellness allowance
Refer a friend bonus
Professional development support
Department team building activities
Monthly get-togethers and activities
Brand new laptop
Birthday leave
Additional marriage leave
1 volunteer day
Company loyalty trip
Please take the time to read our Candidate Privacy Notice prior to applying:
Privacy Notice -
www.rawinnovationsweden.comPubliceringsdatum2022-01-14Så ansöker duSista dag att ansöka är 2022-04-30
Klicka på denna länk för att göra din ansökanAdressRAW Innovations Sweden AB
Olof Palmes Gata 23
11122 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare RAW Innovations Sweden AB (org.nr 559252-1594),
https://www.rawinnovationsweden.com/ Olof Palmes Gata 23 (
visa karta)
111 22 STOCKHOLM
Kontakt HR/Office Manager
Isabella Hyltingö
isabella.hyltingo@rawgroup.com Jobbnummer 6249584
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