Technical Support Engineer
Sandvine Sweden AB / Datajobb / Varberg
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The Opportunity
Do you consider yourself a curious person?
Are you a problem-solver that loves to take on new challenges?
If yes, you might be the right person to join our Technical Support team!
As a member of our technical support team you'll provide post-sales support to customers located throughout the globe. Sandvine provides a 24x7x365 service in order to cover the high availability requirements of our products. You'll use your excellent troubleshooting and investigative skills to resolve technical issues for customers, and to communicate the features and benefits of Sandvine solutions.
Note: this role is located in our Malmo office. Must be legally entitled to live and work in Sweden.
The Job
• Provide post-sales support to customers and Sales Engineers located throughout the globe
• Troubleshoot and investigate technical issues for customers
• Communicate the features and benefits of Sandvine solutions
• Manage customer issues, defect entry, tracking, and escalation
• Provide backup support for remote Sales Engineers, including preparing technical customer presentations
• Work with Service Providers' to evangelize, architect, implement, and support Sandvine solutions in their networks
• Complete product certifications and identify product specialization
What Skills You Bring
• Degree or diploma from a technical institute
• 1+ years of experience in a technical role
• Hands-on Unix experience (BSD/Linux/Solaris)
• Strong experience with databases (e.g. Vertica and Postgres)
• Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers an asset
• Exposure to Sandvine and PacketLogic products an asset
• Excellent troubleshooting, investigative, and communications skills
• Effective knowledge of product software and hardware and can trouble shoot less common features across multiple systems
• Understanding of networks, firewalls, protocols, proxying, routing as well as tracing and troubleshooting low-level protocols and traffic
• Knowledge in tracing and troubleshooting high-level protocols and traffics
• Experience of virtualization and cloud concepts, properties and technology
About Sandvine
Networks are evolving, and operators need to keep up. At Sandvine, we're working with innovative customers who are looking to embrace change and constantly improve. By combining analytics, machine learning, and automation, we help hundreds of network operators around the world make their networks run simpler and smarter - all while exceeding their expectations.
As a Sandviner, you'll take on new challenges, learn from industry leaders, and contribute to creative solutions as part of a growing team that is transforming the way the world runs networks.
What Can You Expect From Us
• Competitive salary
• Benefits and vacation from day one
• Casual & Collaborative work environment
• Fun Work Environment that includes team events, floorball, 3 hours training per week during business hours, massage therapist
• Breakfast, complementary drinks and fruit
• Career development and advancement opportunities
Thank-you for your interest in Sandvine. While we're not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role.
Sandvine is committed to supporting a culture of inclusion. We welcome and encourage applications from all qualified applicants regardless of race, ethnic origin, religion, age, gender, sexual orientation, ability or disability.
If you have an interview or workplace accommodation request, please contact our Global Talent Acquisition Team at
careers@sandvine.com.
Publiceringsdatum2020-01-07Så ansöker duSista dag att ansöka är 2020-01-23
FöretagSandvine Sweden AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Sandvine Sweden AB (org.nr 556596-0001)
Ansökan E-post:
careers@sandvine.com Jobbnummer 5026669
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