Technical Support Coordinator
Proffice Sverige AB / Logistikjobb / Stockholm
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Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. More than 275,000 Beckman Coulter systems operate in both Diagnostics and Life Sciences laboratories on seven continents. For more than 75 years, our products have been making a difference in peoples' lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and delivering trusted solutions for research and discovery.
The department is responsible for that customers receive their products within the agreed time by monitoring and active delivery control and that billing is done as soon as possible in accordance with the Group's regulations. Customer Support Coordinator also assists as sales support for requests and provide ongoing support to the company's engineers and customers.
Key Responsibilities and Accountabilities
• Maintain a high level of technical competence on respective product(s)
• Chemistry and Immuno Assay instruments
• Protein Instruments
• Hematology Instruments
• Service Coordination
• Engineers
• Work and use DBS and PSP when needed (Problem solving Tool)
• Provide effective second line support in Sweden and across Nordic region when required
• Work with FSE's and CSR to drive escalated service issues to timely and satisfactory conclusions to our customers
• Ensure MOD/PM programs are completed in timescales given
• Drive to improve reliability and reduce costs on respective product(s)
• Monitor training effectiveness via regular engineer reviews
• Ensure accurate and timely completion of paperwork and reports
• Achieve departmental goals and objectives to meet the company's operational plan
• Adhere to company policies and procedures
• Create Service invoices to customers that is not on service contracts
• Contribute to an environment where quality is perceived as a culture
Knowledge, Experience and Personal Requirements
Excellent product knowledge
Able to work on own initiative with little supervision
Worked in Oracle environment
Team player
Able to multi-task to accomplish several goals and achieve results faster
Can do attitude
Strong communication, interpersonal and presentation skills
Self-motivated, with strong time management and organizational skills
High level of IT literacy
Logical Problem solver
Serviceminded
Is personally accountable & takes ownership
Technical college education
Swedish and English fluently
You have a high commitment and an ability to effectively pursue your work and your projects forward. You are good at planning and organizing your work. You are anxious to achieve results and meeting deadlines with high quality in your work.
Sounds interesting? You are welcome with your resumé in English, for more information contact recruitment consultant Jeanette Walters at 0733-434 766. The selection and interview process is ongoing.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2015-06-03ErsättningFast lön
Så ansöker duSista dag att ansöka är 2015-06-20
Ange följande referens när du ansöker: 200764569
Klicka på denna länk för att göra din ansökanKontaktJeanette Walters 0733434766
jeanette.walters@proffice.seFöretagProffice Sverige AB
AdressProffice Sverige AB
Regeringsgatan 65
10724 STOCKHOLM
KontorsadressRegeringsgatan 65, 10724 STOCKHOLM
Jobbnummer 2322365
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