Technical Support
Acn Operations Sweden AB / Supportteknikerjobb / Åmål
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hela Sverige Visa alla jobb hos Acn Operations Sweden AB i Åmål ACN Inc. is a privately held customer acquisition company headquartered in Farmington Hills, Michigan, USA, and operates in 18 countries throughout North America, Europe and Asia Pacific. ACN Europe, a fully owned subsidiary of ACN Inc., markets telecommunications services to residential customers and small businesses in 15 European countries. ACN's cornerstone product is fixed telephony (local, national and international calling). In addition, ACN markets mobile services in selected markets and will in a short time launch VoIP in several countries.
Therefore we are now looking for Swedish speaking Customer Care Agents (CCA) with technical skills at ACNs office in Åmål, (www.amal.se) Sweden, 170 km north of Göteborg.
We offer you relocation package, help with finding accommodation and two paid home trips within your first 12 months.
Position purpose
The purpose of this position is to provide the customer second line of technical support for the VoIP products and services, via phone, email, fax or mail. VoIP CCA’s must be able to quickly get to the root of customer problems by analyzing, troubleshooting and ultimately resolving customer product concerns.
I. Principle Accountabilities
A. Answering incoming calls and handling customer correspondence:
1. Provide accurate information pertaining to ACN products, policies and procedures
2. Assume case ownership on every call and manage customer relations effectively
B. Troubleshooting and problem solving:
1. Ability to identify and resolve issues pertaining to policy and procedures
2. Accurately complete all necessary forms and data fields
3. Identify and resolve technical problems related to VoIP products, firmware, logistics, connectivity, programming, call quality, networking, and portability while successfully maintaining set performance objectives
C. Adaptability:
1. Able to work in a fast-paced environment and handle multiple tasks simultaneously
2. Keep current on new developments and identify process improvement areas and training needs
3. All other duties as required
II. Required Skills and experience
o Excellent command of Swedish language (native or near-native speaker)
o Good command of English language (written, verbally)
o Excellent presentation, writing, customer-facing and interpersonal skills
o Exceptional troubleshooting and problem solving skills are required
o Must be organized and timely and able to remain focused and calm in pressure situations
o Technical background in networking products & technologies, Ethernet, wireless, IP, routing, switching, VPN and security
o Good working knowledge of IPX and TCP/IP addressing and configuration, Ethernet and Token Ring networks, hubs and routers
o Experience in troubleshooting DSL issues in a residential environment
o Working understanding of DSL, DNS, PPOE, DHCP and Windows OS.
o College degree or experience in telecommunications or related major
o 3+ years experience in technical customer service, preferably in the telecommunications or related industry
o 1 year experience in a VoIP technology environment is advantageous
o 2 years of telephony and networking experience
o Ability to understand and utilize technology developments
If you have any questions please contact Amina Hage Huber HR Administrator +46 532 60 88 00.
Send your application no later than 16th of July to ACN Operations Sweden AB, HR Department, Box 95, 662 22 Åmål or
jobsamal@acneuro.com .
Please visit our website acneuro.com
Publiceringsdatum2008-06-16Arbetstider och omfattningTillsvidare
Heltid/Deltid
Heltid/Deltid, tillvidareanställning
ErsättningFast lön
Enligt överenskommelse, vi har kollektivavtal
Så ansöker duSista dag att ansöka är 2008-07-16
KontaktAmina Hage Huber, HR Administrator, 0731-810480, 0532-608800 (Växel), 0532-608811 (Direkt),
ahuber@acneuro.comFöretagACN OPERATIONS SWEDEN AB
AdressACN OPERATIONS SWEDEN AB
FORSBROGATAN 9
66234 ÅMÅL
KontorsadressFORSBROGATAN 9
ÅMÅL
KontaktuppgifterTelefonnummer: 0532-608811
Jobbnummer 250525
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