Technical Support - Danish Speaking
Acn Operations Sweden AB / Supportteknikerjobb / Åmål
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hela Sverige Visa alla jobb hos Acn Operations Sweden AB i Åmål ACN Inc. is a privately held customer acquisition company headquartered in Concorde, North Carolina, USA, and is the world’s largest direct selling telecommunications company offering highly competitive services to consumers and small businesses in Europe, North America and Asia Pacific. ACN markets directly to consumers and small businesses using thousands of commission based Business Independent Representatives. ACN Europe,
www.acneuro.com, a fully owned subsidiary of ACN Inc., markets telecommunications services to residential customers and small businesses in 18 European countries. ACN's cornerstone product is fixed telephony (local, national and international calling). In addition, ACN markets mobile services, energy and digital picture phone in selected markets.
The Åmål office opened in January 2003 and is supporting customers and independent representatives for the Nordic market, Sweden, Finland, Norway and Denmark.
We are now looking for Danish speaking Customer Care Agents (CCA) with technical skills at ACNs office in Åmål, (www.amal.se) Sweden, 170 km north of Göteborg.
We offer you relocation package and two paid home trips within your first 12 months.
Position purpose
The purpose of this position is to provide the customer second line of technical support for the VoIP products and services, via phone, email, fax or mail. VoIP CCA’s must be able to quickly get to the root of customer problems by analyzing, troubleshooting and ultimately resolving customer product concerns.
Principle Accountabilities
Answering incoming calls and handling customer correspondence:
Provide accurate information pertaining to ACN products, policies and procedures
Assume case ownership on every call and manage customer relations effectively
Troubleshooting and problem solving:
Ability to identify and resolve issues pertaining to policy and procedures
Accurately complete all necessary forms and data fields
Identify and resolve technical problems related to VoIP products, firmware, logistics, connectivity, programming, call quality, networking, and portability while successfully maintaining set performance objectives
Adaptability:
Able to work in a fast-paced environment and handle multiple tasks simultaneously
Keep current on new developments and identify process improvement areas and training needs
Required Skills and experience
Excellent command of Danish language (native or near-native speaker)
Good command of English language (written, verbally)
Excellent presentation, writing, customer-facing and interpersonal skills
Exceptional troubleshooting and problem solving skills are required
Must be organized and timely and able to remain focused and calm in pressure situations
Technical background in networking products & technologies, Ethernet, wireless, IP, routing, switching, VPN and security
Good working knowledge of IPX and TCP/IP addressing and configuration, Ethernet and Token Ring networks, hubs and routers
Experience in troubleshooting DSL issues in a residential environment
Working understanding of DSL, DNS, PPOE, DHCP and Windows OS.
Ability to understand and utilize technology developments
If you have any questions please contact Amina Hage Huber HR Officer +46 532 60 88 00.
Send your application no later than November 12th 2009 to ACN Operations Sweden AB, HR Department, Box 94, 662 22 Åmål or
jobsamal@acneuro.com .
We are interviewing ongoing.
Publiceringsdatum2009-10-14Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Vi har kollektivavtal med Unionen
Så ansöker duSista dag att ansöka är 2009-11-12
Ansökan kan skickas till e-postadress:
ahuber@acneuro.comKontaktAmina Hage Huber, HR Officer, 0731-810480, 0532-608800 (Växel), 0532-608811 (Direkt),
ahuber@acneuro.comFöretagACN OPERATIONS SWEDEN AB
AdressACN OPERATIONS SWEDEN AB
FORSBROGATAN 9
66234 ÅMÅL
KontorsadressFORSBROGATAN 9
ÅMÅL
KontaktuppgifterTelefonnummer: 0532-60 88 00
Faxnummer: 0532-60 88 02
E-postadress:
jobsamal@acneuro.com Jobbnummer 520914
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