Technical Services Representative – German Speaking
Axis Communications / Supportteknikerjobb / Lund
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hela Sverige About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers and carried through a global partner network. Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.
Axis has more than 2,000 dedicated employees in more than 49 countries around the world, supported by a network of over 75,000 partners across 179 countries. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website
www.axis.com .
Reference number: 1489
WHAT IS AXIS? Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that's just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.
Axis is looking for the right person to fill an open position as a Technical Services Representative to join our Technical Services team within the Axis sales organization.
This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen. WHAT WILL YOU DO As a Technical Services Representative you will be in contact with both end users and Axis partners to handle technical support mainly via telephone and chat for the Middle European region in German and English. You will also work in our online helpdesk system, which is another way customers can contact us. You might also work as a back-up for other regions.
Your focus area will be mainly small size installations, helping our customers with the setup, configuration and troubleshooting to guarantee the best user experience.
Besides having a technical foundation, you need to be able to take good care of our customers. Customer care is one of our biggest focuses!
Your main tasks will be to:
Provide both administrative and technical support via phone, chat and Web portal system to end-users, resellers/partners, and distributors Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case Join efforts with the sales office in your region to ensure both after sales and pre-sales support for small installations Help customers in creating RMAs for the assigned regions and deliver first class administrative support Provide regular feedback and suggest pro-active actions about common technical issues and processes related to small business installations and services.
At your disposal you will have senior technical services engineers, a team of specialists, and an administrative coordinator providing you with product specific assistance and general help in the role.
WHO ARE WE LOOKING FOR As a Technical Services Representative you must have excellent communication and problem solving skills with the eagerness to learn and take on new challenges. Proactive and self-motivated, you'll also be committed to constantly seeking new ways to improve the customer experience. To be successful in the role you need to be energetic and self-propelled with a passion for technology.
Required skills and experience:
Minimum 1 year of experience in IT with an emphasis on customer support Excellent interpersonal and communications skills Excellent time management and organization skills Relevant experience in technical troubleshooting and/or in administrative position Understanding of networking Knowledge of Microsoft Windows OS & Office Pack Knowledge of applications such as for video viewing, recording, or editing is a merit Must be able to work well with others as part of a team Excellent communication skills in German and English, both verbal and written If you speak Dutch is a merit
TECHNICAL SERVICES TEAM The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we're currently a team of around 30 people. WHAT AXIS CAN DO FOR YOU? Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products. Come join us! READY TO ACT Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Are you up for the challenge? Find out more from our Technical Services Manager Claudio Musazzi, at phone +46 46 272 1800.
Welcome with your application before February 7th 2016 but we will review applications continuously!
This recruitment is handled solely by Axis Communications AB, and we politely but firmly decline all calls from recruitment and consulting companies.
Varaktighet, arbetstid
Heltid Heltid
Publiceringsdatum2016-01-18ErsättningFast lön
Så ansöker duSista dag att ansöka är 2016-02-07
Klicka på denna länk för att göra din ansökanKontaktClaudio Musazzi +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
KontorsadressEmdalavägen 14
Övriga kontaktuppgifter Jobbnummer 2620799
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