Technical Services Manager
Jeppesen / Datajobb / Göteborg
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hela Sverige Visa alla jobb hos Jeppesen i Göteborg One third of the pilots and cabin crew worldwide are flying with schedules produced by Jeppesen's innovative solutions. One million pilots use our navigation products, and every day some 70,000 routes around the world are planned with the help of Jeppesen.
At Jeppesen you will work with breakthrough technology, exciting customers and with fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in our industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.
Jeppesen, a subsidiary of Boeing, has more than 3500 highly skilled employees globally. With 300 employees from over 30 countries at our office in central Gothenburg, Jeppesen is one of the largest IT employers on the Swedish west coast. Here we develop optimization solutions for airlines and train companies worldwide, and we have the largest optimization research & development team in Sweden.
Jeppesen is looking for a Service Manager
Jeppesen is looking for a curious and energetic Service Manager holding a Master's degree in Computer Science or equivalent, with previous exposure to programming languages and a background in Linux. A Service Manager has the technical responsibility for 1-3 customers using our complex software solutions, and will support their IT and software development departments solving incidents, proactively suggest technical improvements, and maintain good customer relationships.
As a Service Manager you will:
• Deliver advanced technical support for our crew scheduling products for appointed clients, according to the maintenance agreement or Service Level Agreement
• Assist the client's in-house support & administration team with the daily management of the product.
• Manage the client and their expectations of the support role that we provide.
• Assist the client with knowledge injections and problem solving.
• Act as internal customer on behalf of the clients; monitoring and emphasizing that issues regarded as important by the client are being dealt with.
• Collect and monitor client requirements for new product versions.
To be considered for this position you must have:
• Master's degree in Computer Science or equivalent
experience in software development, either from work or projects during your education
• strong analytical skills
• good communication skills
• fluent in English
• good technical foundation
• a particular interest in technical problem solving
It would be preferable to have:
• prior experience or knowledge of Python
• experience of customer relations or support.
• database skills, Linux or Unix
We look forward to your application before January 31, 2013.
Apply here:
http://careers.jeppesen.com/index.aspWe do accept applications in Swedish. Please note that applications will be processed continuously and that interviews may take place throughout the period.
For questions about the position, please contact Viktor Karlsson, Manager Crew Services and Support at
viktor.karlsson@jeppesen.com , or at +46 31 722 63 50
Note that we don't accept applications through the above contact details.
Publiceringsdatum2013-01-03Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-01-31
Klicka på denna länk för att göra din ansökanAnsökan kan tyvärr inte göras via e-post.
KontaktViktor Karlsson, Manager, Crew Services and Support +46 31 722 63 50
FöretagJeppesen
AdressJeppesen
Odinsgatan 9
41103 GÖTEBORG
KontorsadressOdinsgatan 9
Göteborg
Övriga kontaktuppgifterTelefonnummer: 031-720 8100
Jobbnummer 1428455
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