Technical Services Engineer –SW/API integration support
Axis Communications / Supportteknikerjobb / Lund
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hela Sverige About Axis Communications
As the market leader in network video, Axis is leading the way to a smarter, safer, more secure world — driving the shift from analog to digital video surveillance. Offering network video solutions for professional installations, Axis’ products and solutions are based on an innovative, open technology platform.
Axis has more than 1,000 dedicated employees in 40 locations around the world and cooperates with partners covering 179 countries. Founded in 1984, Axis is a Sweden-based IT company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website
www.axis.com.Reference number: 799
WHAT IS AXIS?
Axis is not just a company - Axis is a culture, Axis is a way of life. The employees here are innovative, dedicated and energetic and that’s just the beginning. Our employees are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. We allow and promote independent thinking; we seek to act as one,
to be always open, and to think big!
Axis is looking for the right person to fill an opening position as a Technical Services Engineer in our Technical Services team within our Sales organization.
WHAT WILL YOU DO?
In this role you will primarily provide first line technical integration support for Axis’ third party application development partners (by Axis called ADPs).
This means you need to be able to combine two important skillsets:
• An ability to see the customer point of view and to maintain an efficient dialogue seeking usefulness in every request or reply given to a customer
• Knowledge and experience in any flavour of C and .NET as well as Windows and Linux operating systems including related scripting.
You will work with a case driven support ticket system through which our ADPs (for this position from Europe, Middle East, and Africa) will raise their cases.
The position is based in Lund, Sweden and you will be part of the Technical Services team where most Technical Services Engineers do Axis product support. The collective knowledge and cooperation within the team is very important to efficiently resolve customer issues, which means that you, as well as any other TSE, can be involved in any type of support case or internal training activity.
Other components in the role will be to interact with Axis sales offices and central Axis ADP support resources on specific sales projects where a support case needs to be resolved, and furthermore to actively build and share knowledge from ADP support within Axis.
For clarification this is a supporting role towards customers and not a development position.
The position involves a few travels a year within the EMEA region.
WHAT ARE WE LOOKING FOR?
We believe you’re a service-minded, social, and structured individual with a technical degree and/or significant technical experience as described above. In addition to this you need to speak and write English fluently and good communication skills in any additional major European language are beneficial.
Experience in one or more of the areas below are considered a plus: camera/image knowledge (photography), network protocols, and shell scripting.
TECHNICAL SERVICES TEAM
This Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 23 people.
WHAT AXIS CAN DO FOR YOU
Axis can offer you a young, dynamic and multi-cultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!
READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Find out more from our Technical Services Manager Bo Gabrielsson, phone +46 46 272 1800.
Send your application before December 14, 2012.
Publiceringsdatum2012-11-23Arbetstider och omfattningHeltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-12-14
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktBo Gabrielsson, +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
Jobbnummer 1400176
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