Technical Services Engineer - Russian & English speaking
Axis Communications / Butikssäljarjobb / Lund
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hela Sverige About Axis Communications
Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, and audio systems. Axis has more than 3,000 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions.
For more information about Axis, please visit our website
www.axis.com .
Reference number: 2664
Axis Communications is now looking for a Russian and English speaking Technical Services Engineer with great communicational skills that is going to have a focus on customer experience to handle technical support for the Eastern Europe (EE) region.
Axis was recently ranked by Great Place to Work® as one of the best small and medium workplaces in Sweden on their Best Small & Medium Workplaces list.
WHAT IS AXIS?
Axis Communications is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that's just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.
Technical Services team
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we're currently a team of around 30 people. Together with your coworkers, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving the customers the best service.
WHAT WILL YOU WORK WITH?
As a Technical Services Engineer, you will be providing advanced technical support to both end users as well as Axis Partners in the Eastern Europe (NE). The support function will be conducted via telephone, web portals and chat systems. This means that besides having a technical foundation, you need to be able to take very good care of the customers, which is one of Axis' main focuses!
For example, you will:
Provide advanced support through Axis' Web portal, phone and chat system to end users, resellers/partners, and distributors
Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
Assist primarily the sales office in your region, with both after sales and pre sales support.
Build technical knowledge and contribute to developing the support function within the team
At your disposal, you will have senior Technical Services Engineers, a team of Product Specialists and all your other technical services colleagues that are able to provide product specific assistance and general help in the role. The position involves a few travels a year within Europe.
This position suits you who understand the importance of customer care and always strives to beat yesterday by constantly seeking new ways to improve the customer experience. Working as a technical service engineer also requires excellent communication and problem solving skills and we believe that being energetic and self-sufficient is important in order to be successful in this role.
WHO ARE WE LOOKING FOR?
We are looking for someone who has a passion for technology and puts great pride in taking responsibility over his or her own processes in order to provide the customer with great support. Since you as a Technical Services Engineer will be supporting the Eastern Europe region, being able to speak Russian & English fluently is a requirement.
Furthermore, you have:
An IT education/courses and experience within IT and customer support which also means you have had time to develop excellent communication skills
A good technical foundation to stand on, including Network and Microsoft Windows OS
Some experience in technical troubleshooting
As a person, you are a problem solver with a lot of energy. Even though we think you are self-sufficient, you also understand the importance of good cooperation with coworkers as well as customers. We also see that their new team member is structured and able to prioritize and organize their work effectively.
Other information
Start: As soon as possible
Work extent: Full time
This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen. If you are living abroad, do not hesitate to check
www.sweden.se and get a taste of the Swedish way of Life.
WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products. Come join us!
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
READY TO ACT
Are you up for the challenge? Are you thrilled about the job description and found a personal match? Send in your application! We would like this position to be filled as soon as possible.
If you have any questions, get in touch with hiring manager Florian Combacau at +46 46 272 1974.
Varaktighet, arbetstid
Heltid Heltid
Publiceringsdatum2019-04-12ErsättningFast lön
Så ansöker duSista dag att ansöka är 2019-04-30
Klicka på denna länk för att göra din ansökanKontaktFlorian Combacau +46 +46 46 272 1974
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
KontorsadressEmdalavägen 14
Jobbnummer 4730584
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