Technical Services Engineer - Persian & English speaking
Axis Communications / Supportteknikerjobb / Lund
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hela Sverige About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network. Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.
Axis has around 3,000 dedicated employees in more than 50 countries around the world, supported by a global network of over 90,000 partners. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ Stockholm under the ticker AXIS. For more information about Axis, please visit our website
www.axis.com .
Reference number: 2291
Axis Communications is now looking for a Persian and English speaking Technical Services Engineer with great communicational skills that is going to have a focus on customer experience to handle technical support for the Middle East and Africa (NE) region.
Axis was recently ranked by Great Place to Work® as one of the best small and medium workplaces in Sweden on their Best Small & Medium Workplaces list.
ABOUT THE ROLE
Axis Communications are looking for a Persian and English speaking Technical Services Engineer to join our technical services team of highly skilled and innovative coworkers. Axis is a global, leading company in the industry and is continuously launching innovative network products based on an open platform, delivering high value to its' customers.
As a member of the Axis team you will be part of a young, dynamic and multicultural environment. You would be working with highly developed technology and a high value brand. Together with your coworkers, you will be considered a key asset in moving Axis towards the goal of being number one in our industry and giving the customers the best service.
This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen. If you are living abroad, do not hesitate to check Sweden.se and get a taste of the Swedish way of Life.
JOB DUTIES
As a Technical Services Engineer, you will be providing advanced technical support to both end users as well as Axis Partners in the Middle East and Africa (MEA). The support function will be conducted via telephone, web portals and chat systems. This means that besides having a technical foundation, you need to be able to take very good care of the customers, which is one of Axis' main focuses!
For example, you will:
Provide advanced support through Axis' Web portal and chat system to end users, resellers/partners, and distributors
Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
Assist primarily the sales office in your region, with both after sales and pre-sales support.
Build technical knowledge and contribute to developing the support function within the team
At your disposal, you will have senior Technical Services Engineers, a team of Product Specialists and all your other technical services colleagues that are able to provide product specific assistance and general help in the role. The position involves a few travels a year within Europe.
This position suits you who understand the importance of customer care and always strives to beat yesterday by constantly seeking new ways to improve the customer experience. Working as a technical service engineer also requires excellent communication and problem-solving skills and we believe that being energetic and self-sufficient is important in order to be successful in this role.
WE ARE LOOKING FOR
We are looking for someone who has a passion for technology and puts great pride in taking responsibility over his or her own processes in order to provide the customer with great support. Since you as a Technical Services Engineer will be supporting the Middle East and Africa region, being able to speak Persian and English fluently is a requirement.
Furthermore, you have:
An IT education/courses and experience within IT and customer support which also means you have had time to develop excellent communication skills
A good technical foundation to stand on, including Network and Microsoft Windows OS
Some experience in technical troubleshooting
As a person, you are a problem solver with a lot of energy. Even though we think you are self-sufficient, you also understand the importance of good cooperation with coworkers as well as customers. We also see that our new team member is structured and able to prioritize and organize the work effectively.
ABOUT AXIS
Axis Communications is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that's just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.
TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we're currently a team of around 30 people. The team solves a ton of problems, but boredom isn't one of them.
WHAT AXIS CAN DO FOR YOU
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products. Come join us!
READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. Are you up for the challenge?
Find out more from our recruiting manager Florian Combacau, at phone +46 46 272 1800.
Varaktighet, arbetstid
Heltid Heltid
Publiceringsdatum2018-06-05ErsättningFast lön
Så ansöker duSista dag att ansöka är 2018-06-26
Klicka på denna länk för att göra din ansökanKontakt1. Florian Combacau +46 46 272 1800
2. Bo Gabrielsson +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
KontorsadressEmdalavägen 14
Jobbnummer 4185982
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