Technical Services Engineer
Axis Communications / Supportteknikerjobb / Lund
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hela Sverige About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers and carried through a global partner network. Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.
Axis has more than 2,000 dedicated employees in more than 49 countries around the world, supported by a network of over 75,000 partners across 179 countries. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website
www.axis.com .
Reference number: 1534
• Can't you get enough of new technology?
• Do you have a technical interest and like to learn new things?
• Do you thrive from providing excellent customer service?
If you have answered yes to the points above then this might be the job for you!
We are now looking for a Technical Service Engineer with high customer focus and technical ability to support our sales organization, customers and partners in the Middle East & Africa region. The position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.
Axis can offer you a dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products. Come join us!
WHAT IS AXIS? Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to our customers. WHAT WILL YOU DO? As a Technical Services Engineer you will be in contact with both end users and Axis partners to handle technical support cases for our products. You and your team's main objective will be to support our customers and partners in Middle East & Africa in Turkish and English. This means that you will work in a multinational team with a wide language capability matching the customer's needs. Your ability to communicate in Turkish will bring a lot of value to our customers and increase Axis reputation as a quality vendor supporting our customers and partners all the way. You will work through chat, phone, e-mail and a web portal to support your customers and it's important that you are comfortable with all of these ways of communicating. Your will be part of a bigger team supporting Europe & Russia and a part of the job is to support each other. This means that you will be expected to take calls from other regions from time to time, answering in English. Your main tasks will be to: * Provide advanced support through our phone system, our Web portal system, and our chat system to end-users, resellers/partners, and distributors * Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases * At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case * Assist primarily the sales office in your region, with both after sales and pre-sales support * Build technical knowledge and contribute to developing the support function within the team. At your disposal, you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role. The position involves a few travels a year. WHO ARE WE LOOKING FOR? Customer care is one of our biggest focuses. Besides having a technical foundation and capability, we therefore see that you are service minded and always thinking about the customer experience. We also think you are an excellent communicator with high pedagogical skills. The ability to explain complex technical problems in an easy way is of high importance for your success in this role. We furthermore believe that the right candidate is proactive and self-motivated and thrives when coming up with solutions to solve problems. Required Skills and Experience: * 3+ years of experience in IT, preferably with an emphasis on customer support * Fluent in Turkish, written and spoken * Excellent interpersonal and communications skills * Excellent time management and decision making skills * Strong technical troubleshooting skills * Strong knowledge of networking * Strong knowledge of Microsoft Windows OS * Excellent communication skills in English, both verbal and written TECHNICAL SERVICES TEAM The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we're currently a team of around 30 people. READY TO ACT? Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. Find out more about Axis and this position from our Technical Services Manager Florian Combacau, at phone +46 46 272 1974.
Are you up for the challenge? Welcome to send your application to us! We review applications continuously, but please submit your application by February 25th at latest.
Varaktighet, arbetstid
Daytime Daytime
Publiceringsdatum2016-02-04ErsättningFixed salary
Så ansöker duSista dag att ansöka är 2016-02-25
Klicka på denna länk för att göra din ansökanKontaktFlorian Combacau +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
KontorsadressEmdalavägen 14
Övriga kontaktuppgifter Jobbnummer 2653722
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