Technical Product Support Specialist, Wheel Loaders - Volvo Group - Maskiningenjörsjobb i Eskilstuna
Technical Product Support Specialist, Wheel Loaders
Volvo Group / Maskiningenjörsjobb / Eskilstuna
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Are you ready to be part of a high performance team and continuously support our machines Uptime? As Product Support Specialist, you will have the task to resolve technical questions reported on our products and make your contribution into the quality & improvement process. Product Support sales region EMEA (Europe, Middle East, Africa) has the responsibility to support all dealers in the region on technical problems. We solve problems, both directly verses our dealers, but also long term by acting as the primary input to drive further design improvements of all our products.Other important areas of your work will be to follow up on monthly technical issues, take actions to improve our products and acting in the Uptime activities. In this exciting role you will be visiting customer frequently, be in close contact with our highly committed dealers network and our colleagues inside the sales region, as well as in the global functions in Volvo CE. Product support mission is to maximize machine uptime, and your most important task is to ensure that excellent support is what we provide. For this you need a passion for learning and you enjoy working pro-active and with continuous improvements. It is important that you contribute to our business with your ability to listen, your commitment and willingness to teach. To succeed, you also need a strong quality and customer focus as well as the ability to reach results. You have a Technical and/or Commercial University degree and/or corresponding working experience. It is advantageous with experience of working in international environments. Technical machine knowledge is required and will help to understand the business. Fluency in English is a must, Swedish and other languages is a plus, written and spoken alike.Core Responsibilities:Provide Technnical support for internal and external customerSecure we are driving the correct product development activities to improve qualityConduct regular, documented, field visits including field follow-up on technical problems and solutions, as well as urgent trouble shooting activities at dealer/customer siteContinuous team and process developmentSupport & Act on Uptime activitiesSupport process and system related projects from a regional point of viewRequired competencies:Service mindedSolution orientedIntegrityProduct and general techical knowledgeCustomer understandingCommunication skillsTeam and networking skillsAbility to work in a multitasking environmentEnthusiasm for continuous learningAvailability to travel frequentelyMinimum Years of Experience Required:3 to 5 years of experience in aftermarket and product supportMinimum Education Required:Technical and/or Commercial University degree and/or corresponding working experienceFor further information about the position, please contact: Paulo Cristiani, Manager Product Support EMEA, tel; +46 73 765 60 65


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Sista dag att ansöka är 2019-07-31
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Volvo Group


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