Technical Operations Agent - Part-time
Viaplay AB / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos Viaplay AB i Stockholm Are you in the search for a part-time job where you get the opportunity to combine your interest in sports with technical support? Would a flexible working schedule with loads of autonomy and responsibility be an ideal situation for you? This could be a dream coming true! We are now looking to strengthen our Technical Operations Center with part-time colleagues to cover during live-streamed sports events.
THE POSITION
Nordic Entertainment Group (NENT Group) is the Nordic region's leading entertainment provider with several brands within that consists of companies within production, events and distribution. We are active in genres like documentary, reality, game shows, lifestyle, drama, TV commercials and branded content. And of course - live sports!
As a Technical Operations Agent at NENT Group, you will work with the quality review of all of our digital products, such as Viaplay, Viafree and Viasat. Your main focus is to make sure we deliver the best experience possible for our customers and to maintain the stability and continuity of our platform. The scope of the position is hourly employment and we want you to be able to work both evenings- and night shifts.
THE CHALLENGE AHEAD
Together with our regular staff, you will have a comprehensive onboarding period scheduled during daytime. This will give you the information and knowledge needed to be able to work independently during evenings and nights. You will face a wide variety of work tasks and your workday may differ a lot. Some of the daily challenges might be:
• Monitoring and quality assurance of live broadcast sports events.
• Research, diagnose, troubleshoot and identify solutions to resolve incidents as quickly as possible, ultimately ensuring that we comply with agreed upon KPI 's.
• Provide prompt, consistent and accurate feedback/reporting to predefined stakeholders, internally and externally.
• Manage communication with internal stakeholders during ongoing incidents.
WHAT WE ARE LOOKING FOR
To succeed as a Technical Operations Agent, you need to be an outgoing problem-solver and thrive in a result-oriented environment. We believe that you are a person with passion and dedication for technical problems and have a sense of urgency in everything you do. Also, you enjoy working independently and always take great responsibility for your work.
SUCCESSFUL CANDIDATES ALSO MEET THE FOLLOWING REQUIREMENTS:
• Ongoing studies in IT or technology at or University with at least 2 years left.
• Thrive in working independently and be brave to perform critical decision-making.
• Strong problem-solving skills.
• Excellent written and verbal communication skills (both English and Swedish).
BONUS QUALIFICATIONS THAT WILL MAKE YOU STAND OUT FROM THE REST:
• Previous experience from working with technical support.
• Basic knowledge and interest in system development practices, languages and frameworks.
• Broad interest in sports and gaming.
JOIN US TODAY!
Our HQ is in Stockholm, but our market is the Nordics. You will become part of an amazing company with great people, content and culture. If this feels like your kind of challenge, please apply and attach your CV. Send us your application today since the position might be filled before the application deadline. Questions? Send an email to responsible recruiter Lisa Sindsjö.
NORDIC ENTERTAINMENT GROUP (NENT GROUP)is committed to equality and diversity and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there are any adjustments we can make that would be helpful for you.
NENT GROUPis the Nordic region's leading entertainment provider. We entertain millions of people every day with our streaming services, TV channels and radio stations, and our production companies create exciting content for media companies around the world. We make life more entertaining by enabling the best and broadest experiences - from live sports to movies to series to music and our own original shows.
Varaktighet, arbetstid
Heltid Ej specificerat
Publiceringsdatum2019-11-18ErsättningFixed salary.
Så ansöker duSista dag att ansöka är 2020-01-17
Klicka på denna länk för att göra din ansökanFöretagViaplay AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Viaplay AB (org.nr 556513-5547),
https://www.viaplay.se Arbetsplats Viaplay
Jobbnummer 4961339
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