Technical Operational Support Analyst

Volvo Construction Equipment AB / Datajobb / Eskilstuna
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Department:
DSC Technical Support ? Region Europe
Reports to:
Region Europe P&S CST IS/IT and Support Manager
Location:
Eskilstuna, Sweden
Summary
Volvo Construction Equipment ? Region Europe Sales & Marketing have a strategy to migrate it?s owned distribution from an iSeries based ERP system to a Microsoft Dynamics AX based solution. This will present quite a challenge to the organisation both in terms of user support and the necessary technical adjustment required to develop skills in both areas of technical infrastructure.
The role will suit someone with knowledge of the Microsoft server environment and some development experience with Microsoft related infrastructure and application development tools. The candidate will be seeking to join a support team tasked with the challenge of helping the organisation through this transitional period and beyond.
Main Responsibilities:
Support team colleagues and business users with Dealer Management System (DMS) related support calls
Gain an effective knowledge and understanding of relevant distribution systems, to a level whereby you can offer effective key-user support
Support key users within the distribution business areas with system and integration related issues
Provide user support for the infrastructure required to access Volvo CE systems
Perform business system maintenance routines relevant to the integrity of software systems
Develop solutions to assist business users with the analysis and understanding of business information
Develop and maintain system/application documentation to a standard that will enable independent understanding of the system
Contribute to the development and testing of periodic application and system upgrades, to include all relevant materials and implementation plans
Provide development and support to projects related to DMS activities
Develop training plans, tools and materials to support the relevant end-user training
Provide business user training in support of developed and related application systems
Take active participation in business-user group meetings in order to get an understanding of future requirements
Required Skills & Experiences:
A good understanding of business processes with logical system and business analysis skills
Experience in an IS/IT environment and proven programming skills
Knowledge of Web development technologies i.e. HTML, Java Script, CSS, .Net etc. is required in order to provide quality application business support. Exposure to RPG/ILE, RPG/400, CLP and net.data is a plus
Relational database management skills with an awareness of, Microsoft SQL, MS/Access and iSeries Query
Knowledge of general database management reporting technologies ? such as Microsoft SQL, Business Objects, Crystal Reports or QlikView
Operating system experience with Microsoft Windows Server, awareness of the IBM iSeries operational environment is a plus
A good working knowledge of Microsoft Office Professional suite of applications, experience with Microsoft Dynamics products is preferred
Willing to learn new applications and techniques
Proactive and able to prioritize activities effectively
Effective team player who is articulate, logical and able to operate well under pressure
Strong English verbal and written communication skills, Swedish language preferred, other European language(s) will be advantageous
If you are interested in this position, please apply online with an updated CV and cover letter in English

Publiceringsdatum
2010-04-15

Arbetstider och omfattning
Tillsvidare
Heltid
Heltid/Tillsvidare

Ersättning
Fast lön
Enl avtal

Så ansöker du
Sista dag att ansöka är 2010-04-28
Sök tjänsten via vår hemsida www.volvogroup.se Gå in på Karriär, Jobb i Sverige

Kontakt
Markus Axelsson, +46 16 541 60 10
Florence Shea, +44 1223 251734

Facklig kontakt
Ulrika Kihlander, +46 16 541 55 54 (Akademikerna)
Pekka Ollila, +46 16 541 52 41 (Unionen)

Företag
Volvo Construction Equipment AB

Adress
Volvo Construction Equipment AB
63185 Eskilstuna

Jobbnummer
625425

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