Technical Engineer B2B Mobile to Samsung
Samsung Electronics Nordic AB / Elektronikjobb / Stockholm
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We are expanding our Nordic service organization and is now looking for an engaged and dedicated Technical Engineer to support our Mobile B2B customers. The Customer Satisfaction organization is a strategic part of Samsung's business and responsible for ensuring and improving the service of electronic products sold in the Nordic region. In the position as Technical Engineer you main responsibility will be to support our Mobile B2B customers in the Nordics in close cooperation with sales and the production and development operations in Korea. Here is a real chance to make a difference!
You will be working with:
• Identify and solve critical issues in end customer environments
• Support presales in on site end-customer and partner pilot tests
• Escalate issues to production and development operations in Korea
• Proactively manage and coordinate solution and technical feedback
• Assist Samsung B2B Customer Support with technically advanced issues
• Drive projects to improve the support and customer satisfaction
• Support problem solving task-force activities for products and solutions
within Samsung's Mobile division
Suitable background:
• Technical degree preferred, alternatively exceptional track record
• Broad experience in professional Mobile products and solutions
• Fundamental knowledge of IT- infrastructure management
• Experience in project management or driving multiple projects
Skills and attributes:
• End-customer oriented and responsive to their business issues
• Good task priority skills and judgment of situation urgency
• Short learning curve and ability to adapt and take initiative in unfamiliar situations
• Exceptional ability in structured problem solving and innovative out of the box thinking
• Exceptional ability to take initiative, drive tasks and daily operations self -propelled
• Exceptional service mind towards Samsung's organization, partners and end-customers
• Very good knowledge in Microsoft Office applications
• Strong communication skills in English
We are looking for a problem solver with a short learning curve and ability to adapt and take initiative.
To be successful in the role you need to be energetic and self-propelled with a passion for technology.
Samsung is a dynamic company in a fast moving industry, there are many opportunities to grow and develop! In order to enjoy working with us you must be a person who appreciates a high tempo, constant change and have the ability to take own initiatives.
You will be reporting to the Nordic IM Service Manager. The position involves traveling mainly within the Nordics.
Everything we do at Samsung is driven by an unyielding passion for excellence-and an unfaltering commitment to develop the best products and services on the market. In today's fast-paced global economy, change is constant and innovation is critical to a company's survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. Being a part of the Service organization in Samsung, you will have an integral part in ensuring we stay on top of the market and continue to enrich and simplify the consumers' lives.
Publiceringsdatum2017-07-07Så ansöker duSista dag att ansöka är 2017-08-06
Klicka på denna länk för att göra din ansökanKontaktHenning Exner
FöretagSamsung Electronics Nordic AB
AdressSamsung Electronics Nordic AB
Box 1235
16428 Kista
KontorsadressTorshamnsgatan 27
Jobbnummer 3596506
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