Technical Customer Support Helpdesk
MultiMind Bemanning AB / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos MultiMind Bemanning AB i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Beskrivning av företaget: Our Client is one of the world's leading providers of network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities.
Beskrivning av arbetsuppgifter:
Take care of our customers' requests
Log all actions taken, and contacts with customers, in the appropriate system
Perform in-depth analysis/trouble shooting
Ensure that KPIs and SLA tresholds and commitment are held and escalate cases that risk falling outside of the same
Ensure case resolution progress and push for restoration of the service as soon as possible
Ensure customer is continuously updated
Write reports to customers
Contribute to the process and routine's development and improvements and share knowledge
Exemplify the company values & code of ethics in the daily workflow
Utbildning:
A technical university degree within Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
Personliga egenskaper:
Service and business minded
A team player who likes technical trouble shooting just as much as interacting with customers
A self-driven problem solver with strong analytical capabilities
Indifferent to a stressful environment
Able to handle several issues simultaneously
A team player with a great sense of responsibility
An excellent communicator and keen to collaborate with others
An extrovert, actively networking with the organization
Good understanding of a multi-cultural environment and interest to work in such
Able to easily learn and adapt new routines, support systems, technologies.
Erfarenheter:
Solid knowledge of IP technologies, as well as other telecommunication technology layers such as ethernet, transmission, voice, roaming
Språkkunskaper:
Excellent/ fluent English (written and spoken) on a highly technical & professional level
Varaktighet, arbetstid
Behovsanställning
Publiceringsdatum2017-02-17Så ansöker duSista dag att ansöka är 0001-01-01
Kontaktkristian.andersson@multimind.seFöretagMultiMind Bemanning AB
AdressMultiMind Bemanning AB
Gamla Brogatan 27, 3 tr
11120 STOCKHOLM
Jobbnummer 3326551
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