Technical Customer Support / Customer Support Engineer to Telia
Bravura / Supportteknikerjobb / Stockholm
2019-01-23
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About Bravura:
Bravura has jobs both for those with experience and for you who is the beginning of your career. Bravura helps companies throughout Sweden with staffing and recruitment. We distinguish ourselves through our commitment and our dedication to always find the smartest solutions. We believe in continually seek to simplify and improve the recruitment process for all parties by being flexible and fast, but at the same time provide a caring and personal approach. This way we can guarantee a successful recruitment result for both companies and candidates
Publiceringsdatum2019-01-23FöretagetAbout the company:
Telia Carrier (TC) is one of the world's leading providers of network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities. As a part of Telia Company, they provide network infrastructure and services to more than 1200 customers in 80 different countries worldwide.
Internet is growing at the speed of imagination and so are the demands on the network. The only way to keep up is through innovation. Telia has already carried out the world's first 1Tb/s transmission on their US network and are working on more. Preparing today, for the network of tomorrow.
Customer Support Center (CSC) is TC's single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale users world-wide. CSC own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. CSC is a technical customer support unit with strong business acumen and customer focus.
In a time of ever-increasing customer demands, they must continue to challenge not only themselves, but the whole carrier industry. To raise the bar and become even better at what they do. To achieve this, they developed 10 principles that we believe every carrier should live by. Telia call them the carrier declarations.
Read more about it here:
http://www.teliacarrier.com/About-us.html Dina arbetsuppgifterAs a Technical Customer Support your main task is to take care of customer requests- by telephone, e-mail, web interface and/or fax. You log all the actions you've taken and the contact you had with customers in the appropriate system. Further you keep track of SLA thresholds and commitments and chase information and progress status with other internal units and external providers. You perform in-depth level of analysis and troubleshooting in order to resolve as many cases as possible. It's important that you keep the fault handling on-going and push for a resolution/a restoration of the service as soon as possible. You write reasons for outage reports to customers upon request and contribute to the process/routine's development and improvements and share knowledge.
Employees are scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur. This position is part-time, from 40 to 80 %.
KvalifikationerQualifications:
• Ongoing studies, preferably network engineering, telecommunication or similar
• Excellent/ fluent in English (written and spoken) on a highly technical & professional level
• A degree with major in Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
• Solid knowledge of IP technologies, as well as other telecommunication technology layers such as transmission, voice, roaming, Ethernet
The following skills are meriting:
• An additional language (apart from English) on a fluent level. For example Japanese, Russian or Spanish
As a person, you are service and business minded who likes technical trouble shooting just as much as interacting with customers. You have strong analytical capabilities and are a self-driven problem solver. You are indifferent to a stressful environment, able to handle several issues simultaneously and a team player with a great sense of responsibility. An excellent communicator with good understanding of a multi-cultural environment and interest to work in such. Learn and adapt new routines, support systems and technologies is easy for you.
Övrig information:
About the assignment: This is a consultant assignment and you will be employed by Bravura, working as a consultant at Telia. Both Bravuras and Telias goal is that you will be employed directly by Telia in the future, providing that the collaboration and assignment went well.
Start: as soon as possible
Location: Stockholm
Salary: by agreement
Funderingar kring Bravuras rekryteringsprocess? Du finner svar på de vanligast förekommande frågorna <a href='
http://bravura.se/min-profil/fragor-och-svar/'>här</a>Är du nyfiken på hur vår rekryteringsprocess är upplagd? Du hittar mer information här: <a href='
https://www.bravura.se/din-karriar#hs_cos_wrapper_widget_1528111162772'>https://www.bravura.se/din-karriar</a>.Har du specifika frågor om tjänsten eller kring din registrering är du välkommen att kontakta vår kandidatsupport på vår chatt, <a href='mailto:
info@bravura.se'>
info@bravura.se</a> eller 08-400 240 50 så hjälper vi dig. Ange vilken tjänst det gäller.
Vi rekommenderar att du skickar in din ansökan omgående då vi gör ett löpande urval. Välkommen med din ansökan!
Sökord: Technical support, technician, spoc, telecommunication, trouble shooting, ITIL, IP-technologies, routing, switching, cisco, juniper, English, Spanish, Russian, IP, Ethernet, part time, student
Varaktighet, arbetstid
Deltid Tillsvidare
ErsättningEnligt överenskommelse.
Så ansöker duSista dag att ansöka är 2019-02-22
Klicka på denna länk för att göra din ansökanKontaktEmil Lindberg
emil.lindberg@bravura.se 08-40024050
FöretagBravura
AdressBravura
Hornsbruksgatan 28
11734 0180
KontorsadressHornsbruksgatan 28, 11734 Stockholm
Jobbnummer 4573245
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