Technical Customer Support
BrainPeople AB / Elektronikjobb / Haninge
Observera att sista ansökningsdag har passerat.
Visa alla elektronikjobb i Haninge,
Ödeshög,
Hjo,
Vadstena,
Boxholm eller i
hela Sverige Visa alla jobb hos BrainPeople AB i Haninge,
Linköping,
Jönköping,
Norrköping,
Örebro eller i
hela Sverige Brainpeople AB
Publiceringsdatum2012-02-02Om företagetOur Client is a global provider of cross-border communication services. They operate one of the largest fiber networks in the world which covers more then 100 points of presence in major cities in 35 countries across Europe, North America and Asia. Winner of 2010 World Communication Awards in the Best Customer Care category.
ArbetsuppgifterYou will be working in the Customer Care department which is the single point of contact 24/7 for all customer queries regarding service, faults, delivery, billing and sales. The team own and drive customer issues to resolution and constantly communicate with customers during on-going cases.
You will be working in a team handling customers buying Transmission (Wavelengt/SDH/Ethernet) and Voice services world-wide. You will work in a team that is passionate about delivering customer experiences and work in an ever-changing truly international environment. You and your team work in close cooperation with customers world-wide as well as together with colleagues around the world to deliver world class customer service. You will work in a truly multi cultured team consisting of 25 persons from 17 different countries.
Your main responsibilities in this position will be to make analysis of customer request and try to find a solution by finding information in support systems, give correct feedback to customers regularly and log all actions taken. Furthermore you will have contacts with customers in our support systems contribute to the fulfilment of the team and corporate visions and goals and keep track of SLA thresholds and commitments and chase information.
The work will continuously be on shift list 24/7/365.
ProfilUniversity degree, preferably within Telecommunications, Network Engineering, experience in customer service within a telecom environment, experience of working in a multicultural environment. Any kind of knowledge of VoIP technology is meriting. Since you will work with international clients from all over the world you need to be fluent in English both written and spoken, near native speaking. Other languages are meriting. Swedish is not required.
Interested? Submit your applacation by cklicking on the link. If you have any questions about the service please go to Lotta Rylander at 08-440 80 65. Please submit your application as soon as possible as selection is ongoing.
Så ansöker duSista dag att ansöka är 2012-03-31
Ange följande referens när du ansöker: 15
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktLotta Rylander, 08-440 80 65
FöretagBrainpeople AB
AdressBrainpeople AB
Industrigatan 4A
11246 Stockholm
Jobbnummer 1146573
Observera att sista ansökningsdag har passerat.