Technical customer support - Norwegian Speaking

Apsis International / Supportteknikerjobb / Malmö
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Our international Technical Customer Support team are looking for a new colleague. This person will answer emails and calls from our clients in Norwegian and English, giving them advice on how to use our flagship product, the email marketing software tool APSIS Pro.

Your role:

You will be answering questions and providing information to our clients about how to use the APSIS Pro software. You will be working with a wide and varied customer base and your goal is to provide extraordinary service to them. You should also know that:

• Apart from new requests, you will conduct follow-ups on open cases to make sure clients are happy.
• Our work is organized with the help of state-of-the-art ticket system Freshdesk, an intuitive and powerful piece of software that we internally modify to our demands.

Skills and passion:

You are an ideal candidate if you are a problem-solver, who likes to work in a fast paced international environment. You think it is exciting to learn about new software. Over time you will be expected to take ownership of your area of work and become a trusted advisor to clients about our system?s email marketing functionalities. Other necessary skills:

• Fluency in both Norwegian, English and Swedish (you will communicate with clients over phone and mail)
• Fast learner and willingness to learn new skills
• Interest in learning about IT, new software or marketing tools
• Previous experience from a Customer Service or Technical Helpdesk role is a plus
• Other languages is a plus

Place of work:

This job is in Malmö, a friendly multicultural city and the urban hub of southern Sweden. Our office is located in the city center, very close to the main bus and train station.

How to apply:

Please apply on our site: http://www.apsis.com/jobs/vacancies.aspx?p=job%2FomHG0fwt

Please apply by providing your CV and a brief motivation letter as soon as possible. We will hire as soon as we find the right person.

Do you have questions about this job? Just get in touch with Carl Wieslander, Apsis recruiter, at carl.wieslander@apsis.com .

About us:

At APSIS we create industry leading services and easy to use technology for digital marketing. Every day our team provides services, inspiration and know-how to thousands of customers in more than 50 countries. To stay the preferred provider we are today, our team's focus is on developing sophisticated software, intelligent services and expanding in new markets.
Our fantastic growth rate poses new challenges. That is why we need new talented colleagues who, like us, love to challenge the status quo. Read more and apply for your dream job on www.apsis.com .

Varaktighet, arbetstid
Tillsvidare
Heltid

Publiceringsdatum
2015-05-04

Ersättning
Fast månads- vecko- eller timlön

Företag
Apsis International

Adress
Apsis International
Stormgatan 11
21120 MALMÖ

Kontorsadress
Stormgatan 11
MALMÖ

Övriga kontaktuppgifter
Telefonnummer: 040-249770

Jobbnummer
2277297

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