Technical Advisor @ Webhelp Gothenburg
Webhelp Nordic / Butikssäljarjobb / Göteborg
2019-03-26
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hela Sverige As one of the fastest growing international customer experience players in the business, Webhelp is leading the way in an ever-changing world of communications. We are looking for people with personality to carry our company culture and have what it takes to master the art of the customer journey. Does development opportunities and supporting customers sound interesting? Perhaps you just finished high school or planned a sabbatical year?
We are not like any other contact center, that would be boring. Our offices are fun, lively, supportive and welcoming. We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference. Since our working environment is the heart and soul of Webhelp, random drug tests may be carried out.
We are looking for upbeat, confident, customer focused and resilient individuals to work and develop at our Gothenburg office.
As a Technical Advisor, what is expected of me? Answering incoming calls from our customers in Sweden and the UK That you feel comfortable communicating in both Swedish and English (written and spoken proficiency) That you provide exceptional customer service in every contact You work proactively and stay updated on the latest trends and ways of working (WOW)
Do I need any special skills in advance?
We are looking for a "people person" who has the "here to help" mindset. You are probably in the beginning of your career and have excellent language skills, you have to master Swedish and English in both written and spoken form. You always want to be the best at what you do and find motivation in helping people. If you know your way around a computer and find interest in learning new skills, you've already come a long way. You are a curious person who loves to isolate the customers issues in order to help them with their technical problems.
What's in it for me? I really got to know: Competitive salary and opportunity to increase your salary Motivational bonus system 4 weeks of professional paid training Proactive scheduling (8 week rotating schedule) Great location - Central Gothenburg International working environment and opportunities Learning and development opportunities - on-going training acquiring new skills Friendly colleagues and helpful support staff
Sounds good, right? Once you have registered your application, you have to complete a few tests: The first link will take you to your profile, where you will find an English test The second test will give us a better understanding of how well you fit the job. It consists of 4 parts where your customer service ability, personality and problem-solving skills are measured.
The tests needs to be completed on a computer, if you do not have a computer you are more than welcome to complete the tests at our Gothenburg site.
Upon completion, grab a coffee, a cinnamon bun and wait for our call.
Since our recruiters speak Swedish your application could be sent in either Swedish or English.
Our opening hours are Monday-Sunday, 08.00-20.00. Some flexibility is expected of you.
Varaktighet, arbetstid
Oppettider: Mån-sön 08.00-20.00 Arbetstiderna förläggs under öppettiderna. Heltid
Publiceringsdatum2019-03-26ErsättningEnl Avtal
Så ansöker duSista dag att ansöka är 2019-05-16
Klicka på denna länk för att göra din ansökanKontaktRekrytering Webhelp
recruitment@nordic.webhelp.comFöretagWebhelp Nordic
AdressWebhelp Nordic
Johan Willins Gata 8
41664 Göteborg
KontorsadressJohan Willins Gata 8
Jobbnummer 4692387
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