Technical Account Manager to Icomera, Gothenburg
Jerrie / Supportteknikerjobb / Göteborg
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hela Sverige Icomera is the world's leading provider of wireless Internet connectivity for public transport, committed to promoting green mobility. Serving millions of Wi-Fi users in more than 40 countries worldwide, our award-winning technology makes public transport a better, safer, more attractive option for passengers, supporting our mission to reduce carbon emissions by 3-4 million metric tons over the next 4 years.
A wholly-owned subsidiary of ENGIE Ineo, Icomera is headquartered in Gothenburg, Sweden, with offices in the United States, the United Kingdom, Germany, France and Italy.
If you want to be a part of an innovative company which is a major contributor to future technology for public transportation, we would like to hear from you!
This is an opportunity to join a team-focused environment and we can promise that your work day will be interesting, fun and flexible.
The Role
Icomera, a fast-growing technology company, are looking for a Technical Account Manager (TAM) to join our customer support team to realize our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.
Responsibilities
• Responsibility for all technical communications with our customer base including (but not limited to) Support Tickets, Conference Calls and Face to Face meetings/presentations
• Responsibility for proactive monitoring and fault finding on network equipment on key customers fleets
• Undertaking troubleshooting against known issues before handing the issue over to a technical expert
• Find possible root-causes before exalting to Solutions Centre.
• Managing escalations to our Solutions Centre (3rd line) for unresolvable issues and championing bug fixes for their customers
• On Site support for network testing and analysis
• Responsible keeping all customer/network information up-to-date on our internal wiki
• Assisting with software testing of new firmware releases
We believe you have
• Experience of working in a system networking and support environment in a customer facing role
• Intermediate to Advanced data analysis skills utilizing MS Excel / Google Sheets
• Good knowledge of Linux based operating systems
• Experience working with IP based networks
• Experience of doing presentations to internal stakeholders is a merit
• Good technical aptitude to help with describing faults to technical experts
• Highly organized self-starter with the ability to prioritize workload to deliver high quality results to demanding timelines
• A bachelor's degree within IT or similar education and experience.
• Excellent English skills, written and spoken
Who you are
We believe you are enthusiastic, motivated, well-organized and driven. You enjoy working individually as well as a part of a team, in an organization that is agile, flexible and adaptable. We believe you are service and solution oriented and have a coordinating mindset.
This is a very customer-facing role with the responsibility to keep the customers solutions functioning and being proactive when it comes to finding trends and faults with the customers products/solutions. You have excellent communication and interpersonal skills as well as an interest in technology and a curious mindset always wanting to learn more and develop yourself. Travel may occur on average once a month, mainly within Europe for a duration of 1-3 days.
If you have any experience of working with ITIL that's a merit but not a requirement.
Please apply at
www.jerrie.se with a CV and cover letter no later than 2019-02-07. If you have any questions, please contact Igor Glavan +46 701 76 58 28
Varaktighet, arbetstid
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Publiceringsdatum2019-01-16ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-02-07
Klicka på denna länk för att göra din ansökanFöretagJerrie
AdressJerrie
Odinsgatan 9
41103 Göteborg
KontorsadressOdinsgatan 9
Jobbnummer 4558146
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