Technical Account Manager (Nordic Technology Product Engineering

Nasdaq Technology AB / Datajobb / Stockholm
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Are you skilled in solving complex problems and have the ability to create strong client relationships? Do you want to work within the epicenter of the financial industry and manage the technical solution for one of Nasdaq's biggest clients?

Nasdaq is now looking for a Technical Account Manager to join our team in Stockholm. In this role, you will be essential for the technical delivery of our services as well as being the main support for our clients. Furthermore, this is a great opportunity for you to bring your drive, results-oriented and innovative mindset to meet and exceed Nasdaq's clients expectations.

As a Technical Account Manager you will be a part of a thriving team that manages technical projects, risks, scope of work and budget to clients across the globe, such as Hongkong, Singapore, US etc. Building strong client relationships and achieving high client satisfaction will be fundamental.

The role entails responsibilities such as:

* Overall responsible for all technical support towards the client according to the Support and Maintenance Agreement (SMA).
* Own and coordinate all clients' incidents and ensure that they are monitored, regularly updated, and resolved.
* Manage and coordinate software service and enhancement releases.
* Responsible for the test environments and to make sure they are updated with correct releases for different service releases, UBFs, system test etc.
* Responsible for client support budget and related financial forecasts.

Education and Professional Accomplishments

* Academic degree qualified in a discipline related to Engineering or equivalent work experience.
* 6+ years of work experience, preferably within similar tasks.

Skills and Requirements

* You are client oriented with great communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels.
* Good knowledge of capital markets and trading systems with prior experience in a technology company is desirable.
* Excellent knowledge of modern software design and development techniques and methodologies.
* Excellent communication skills in English

At Nasdaq we strive to challenge the status quo and are always looking for new ways to improve and exceed the collective goals of our teams, company and customers. A strong inner drive and adaptability is therefore essential to succeed at Nasdaq.

This is a full time position located in Stockholm, Sweden. As the process is ongoing, please submit your application in English as soon as possible. If you have any questions please contact Talent Acquisition, Emma Vikingsdotter at

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Varaktighet, arbetstid
Heltid Permanent

Publiceringsdatum
2017-12-06

Ersättning
Not Specified

Så ansöker du
Sista dag att ansöka är 2017-12-13
Ange följande referens när du ansöker: R0000837
Klicka på denna länk för att göra din ansökan

Kontakt
Emma Vikingsdotter emma.vikingsdotter@nasdaq.com (212) 401 8700

Företag
Nasdaq Technology AB

Adress
Nasdaq Technology AB
11556
11556 0180

Kontorsadress
Tullvaktsvägen 15

Jobbnummer
3840095

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