Teamleader till detaljhandeln
PooliaIT / Chefsjobb / Stockholm
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Presentation
Our customers global IT Helpdesk in Sweden is a team of 35 agents. Location in Stockholm and our assignment is to help users in our company, worldwide with IT-related questions and support in accordance with our Incident Management process. The Assignment will start in November.
Publiceringsdatum2013-09-18Dina arbetsuppgifterYou will work together with 2 other team leaders and will share the responsibilities and the assignments
• Scheduling, i.e. ensure that all roles are staffed at all times. Breaks, Lunches, Shift work and Holiday staffing.
• Collect and analyze statist
• Monitoring of Case quality and calls
• Support and coach coworkers. Follow-up on a regular basis and give feedback to team members.
• Lead, and participate in, Group Meetings and workshops
• Handovers
• Education for all staff
• Introduction for all coworkers in the teams
• Participate in recruitments. Give input to ensure that we recruit the right competencies, be a part of the recruitment team.
• Participate in meetings. As technical experts and/or as coordinators
• Follow-up work and report status to delivery manager
• Make sure that everybody is happy and that we have the best possible team and workplace
Our customer, global (24/7) support with 2 shifts from Sweden and 1 shift from Hong Kong, meaning that they are open in Sweden from 08-00 (summertime) 08-01 (wintertime) weekdays and weekends.
Utbildning/erfarenhet
• An experienced, and competent leader
• Service Minded
• Positive and helpful
• A Fast learner
• A Team player
• 1 year experience with similar tasks, i.e. team leader for a support-team
• Good verbal and written communication skills in both Swedish and English
• Good knowledge of supporting computers with Microsoft Windows XP and Windows 7
• Knowledge of managing users, security groups and distribution lists in Active Directory
• Knowledge of the applications included in the Microsoft Office 2010-suite.
Preferable experience/skills:
• Knowledge of ITIL processes
Förmåner
We take good care of our consultants and we offer social activities, as well as help in planning your future career. Your consultant manager is well experienced from your field, and knows how to get the most out of your assignment.
As a Poolia employee, you are included in the requirements concerning agreements on terms of employment by Unionen. Moreover, you get a grant for working out at your choice of place. You are also covered by a health insurance.
Företagsbeskrivning
Poolia is a leading Recruitment Consultancy, located in more than 20 cities in Sweden, Denmark, Finland, Germany and the United Kingdom. Poolia performs temporary staffing and permanent placement assignments within Accounting & Control, Banking & Finance, IT & Technology, Office, Human Resources, Payroll, Engineering, Sales & Marketing, Law and Life Science. In 2010 net sales totalled 13g million Euro. Poolia was founded in 1989 and has today more than 2.000 employees.
Language
en-GB
Så ansöker duSista dag att ansöka är 2013-09-30
Ange följande referens när du ansöker: 36330
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktFöretagPooliaIT
AdressPooliaIT
Jobbnummer 1655597
Observera att sista ansökningsdag har passerat.