Team Manager to Klarna's Service Center - Klarna AB - Ekonomichefsjobb i Stockholm
Team Manager to Klarna's Service Center
Klarna AB / Ekonomichefsjobb / Stockholm
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As Team Manager for a customer service Disputes team you will lead the daily work of a team of about 10-15 people that operate in the Finnish, Danish and Norwegian markets. Their duties include handling customers/merchant in and outbound emails, and you will be the one making sure that this is working as smooth and efficient as possible.You will be advising and coaching the employees and engage them in the everyday work. Daily tasks include personnel matters such as performance management and follow-ups, recruitment and improvement projects. The Team Manager has end to end responsibility for delivery, and this includes work done on the process by our outsourcing partners. You will have a lot of contact with stakeholders internally and externally, and will be reporting to the Dispute Resolutions Process Manager Europe.

You are a true leader, preferably with a couple of years of experience from working as a team leader or similar. You have been working with customer service for a few years and really enjoy being in an environment where you can contribute to the company's relationship with merchants and customers. You are a true problem-solver who does not settle with an OK solution regarding processes or results - you want it to be perfect and beyond and have no problems to share your ideas for improvements. You can prioritize your work tasks and most importantly, you love being a part of your teammates growth in their roles.

We offer you to be a part of a fast-running and international company with extensive learning and development opportunities. Also, we offer you 30 days annual leave with the ability to take 4 weeks consecutive leave, a choice of Macbook or PC and iPhone or Android - and much more.

You want to be a part of this journey? Send us your application today!

Do you measure your own success in the success of others? Do you have experience of leading a team? And more importantly - do you have experience of customer service and live and breath service? Would you like to work in a dynamic and energetic environment? Then Team Manager for our Dispute Resolution team could be the right role for you!

Klarna Group has more than 1400 employees and is active on 18 markets. We serve 45 million consumers and work with 65 000 merchants. Our vision is to become the world's favorite way to buy. Service Center at Klarna has about 300 employees and acts as a support towards our consumers and merchants providing world class service.


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Sista dag att ansöka är 2017-10-03
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