Team Manager to Klarna?s Swedish Customer Servic
Klarna AB / Ekonomichefsjobb / Stockholm
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Visa alla ekonomichefsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
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hela Sverige Visa alla jobb hos Klarna AB i Stockholm,
Uppsala eller i
hela Sverige Do you have experience of leading a team? And more importantly - do you have experience of customer service and live and breath service? Would you like to work in a dynamic and energetic enviromnet? Then we have the right role for you!
As Team Manager for our Swedish customer service "disputes and fraud" team you will lead the daily work of a team of about 10-15 people and report directly to the Disputes Process Manager Europe. The team mainly works with handling customers in and outbound emails and calls. In the role you will have responsibility for personnel, including performance management and follow-up, coaching, recruitment and improvement projects. You will also be responsible for ensuring that Klarna's policies and internal rules are known and followed - which is no problem for you as you are a real role model for the team.
Who you are?
You have probably around 1-2 years experience of team leadership and most definetly extensive experience from a customer service type of role. You are able to communicate your ideas and get everyone on board effectively in both Swedish and English. You are efficient in structuring work tasks over a range of people and functions. You have a natural attention to detail as well as to continuously push for progress and improvements within the department and the company.
Does this still sound like the right role for you? Good - the ball is on your court, but don't forget to send your application in English before the deadline on the 15th of December.
Location
Stockholm, Sweden
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-11-25ErsättningFast månads- vecko- eller timlön
Så ansöker duKlicka på denna länk för att göra din ansökanFöretagKLARNA AB
AdressKLARNA AB
Sveavägen 46
11134 STOCKHOLM
KontorsadressSveavägen 46
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 08-12012000
Jobbnummer 2546440
Observera att sista ansökningsdag har passerat.