Team Manager Technical Support

Klarna AB / Ekonomichefsjobb / Stockholm
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As Team Manager for Klarnas Service Center's Technical support team you will lead the work of a team of 9 people sitting in Stockholm and Munich. You can be based in Munich or in Stockholm, and will need to lead parts of the team virtually in combination of frequent visits.

The team's mission is to support integration solutions between Klarna and our merchants and consumers. They help colleagues with product-related questions and backup our service center with technical information as well as initiate improvement projects for process automatisation in order to optimize our services. You will have end responsibility for delivery as well as advise and coach the employees and engage them in the everyday work. Daily tasks also include personnel matters such as performance management and follow-ups, recruitment and improvement projects.

You are a technical person and true leader, preferably with a couple of years of experience from working as a team leader or similar. You really enjoy being in an environment where you can contribute to the company's relationship with merchants and customers. You are a true problem-solver, especially to tricky technical problems and you happily go above and beyond to find the right solution. Sharing your ideas for improvements comes naturally to you, aa well as easily prioritizing your tasks. And most importantly, you love being a part of your teammates growth in their roles.

Klarna's Service Center is growing rapidly due to taking care of about 45 million end consumers as well as e-commerce stores in our markets. We have built an all-star technical support team, and to further improve the quality towards our merchants and consumers - and to optimize our internal work - we are now looking for a Team Manager to our Technical Support.

Publiceringsdatum
2017-12-06

Så ansöker du
Sista dag att ansöka är 2017-12-15
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Företag
KLARNA AB

Adress
KLARNA AB
Sveavägen 46
11134 STOCKHOLM

Kontorsadress
Sveavägen 46

Jobbnummer
3840389

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