Team Leader Service Desk - EasyPark, Stockholm
TNG Group AB / Chefsjobb / Stockholm
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hela Sverige Looking for new challenges within IT and want to develop yourself in a fast-growing company that thrives on creating value for their customers?
EasyPark Group is a leading digital service company focused on building the world's most comprehensive marketplace for parking. The market-leading EasyPark mobile app helps millions of people everyday. Our vision is clear - we make cities more liveable.
OUR OFFER TO YOU
Based in Stockholm, this is a unique opportunity to be a part of a fast-growing tech company that is characterized by entrepreneurship, innovation and drive. EasyPark focuses on data driven decisions, scalability and a high-qualitative customer experience.
The company is currently on an exciting growth journey and you as Team Leader Service Desk will play a central role in developing EasyPark processes, customer experience and daily operations.
Join our journey!
THIS IS WHAT YOU WILL DO
As Team Leader Service Desk your responsibility is to make sure that EasyPark customers get an extraordinary experience. This is achieved by constantly improving EasyPark services and support systems. In your role, you will be responsible for ensuring that information, knowledge and solution ends up at the right instance, is being applied and followed-up upon. You will also:
* Sort, answer and coordinate inquiries, tickets and ensure SLA 's
* Be responsible for prioritizing, coordinating and escalating tickets and follow-up the tickets both internally and externally
* Ensure that improvements related to product owner, customer support, sales and other functions are implemented
* Analyze and put together statistics regarding supplier 's incidents/complications
* Manage changes in consultation with suppliers
IN ADDITION...
Together with our CTO you will build and develop EasyPark 's Service Desk function. You and your team will cooperate with different stakeholders and external partners all over the world to improve processes and enhance customer satisfaction. The role is placed at EasyPark headquarters in Värtahamnen, Stockholm
WHO ARE YOU?
It is essential to have an understanding for both the technical and business related operations. You will work with problem solving and need to feel comfortable making decisions based on data. Personality-wise you are proactive in your collaboration and communication with others. You are motivated by making improvements and have an ability to spot opportunities in cooperation with internal and external stakeholders. The successful candidate should also have:
* An academic degree, preferably within business or technology
* At least 3 years of experience managing a team in daily operations
* Experience from Service Desk and/or 2nd line
* Fluent in English, both spoken and written
Experience working in a start-up or a fast-growing company is greatly valued, however not essential. Also, experience from team management and ITIL / agile methods are preferable.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2017-01-27ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-02-23
Klicka på denna länk för att göra din ansökanKontaktMarcus Grahn 076 883 04 60
FöretagTNG Group AB
AdressTNG Group AB
Västra Järnvägsgatan 15
11164 Stockholm
KontorsadressVästra Järnvägsgatan 15
Jobbnummer 3286685
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