Team Lead - Social Media and Critical Incidents
Voi Technology AB / Kundservicejobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla kundservicejobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Voi Technology AB i Stockholm,
Gävle,
Göteborg,
Helsingborg,
Malmö eller i
hela Sverige Our growing scooter club is currently looking for a Team Lead focusing on Critical Incidents and Social Media to join our Customer Support team. If you would like to be a part of scaling up one of Sweden's hottest start up, this is the position for you.
Our Customer Support team is evolving and we're looking for a Team Lead to ensure that our teams continuously improve as we aim to provide the best customer support for our riders and hunters. As we scale our operations in Voi, we need excellent people managers who want to work closely with their team, driving them towards our vision.
Join a truly incredible team of fun, good-hearted, kind, and hardworking people and be a part of the Voi vision of building a better future.
THE POSITION
• Manage performance and drive results: You will analyze data, plan actions, implement them, and motivate your team to meet and exceed targets.
• Work closely with various stakeholders, especially Legal, PR, and General Managers: Build and maintain strong partnerships with the different key stakeholders mentioned, including other Team Leads, Quality, Content, Training in User Support
• Coach and motivate people: You will develop your team members, and work with them to achieve their full potential. You will lead by example, help resolving the most difficult customer issues and ensuring that your team constantly performs at a high level
• Report results, insights and lead improvements to increase productivity and customer satisfaction: Deep dive and provide recommendations for opportunities to streamline and improve our current operations to ensure the best customer experience
QUALIFICATIONS
The Team Lead we are looking for is results-oriented and will empower the team to overcome roadblocks and deliver on the Overall Key Results (OKRs). We're looking for a hands-on leader who ensures that our operations continuously improve, and who's passionate about developing our team members.
• Experience in working with Customer Support
• Previous experience in leadership and coaching
• Experience in handling social media inflows and critical incidents
• Having a growth mindset: You seek out learning opportunities for yourself and the team. You learn from mistakes and move forward.
• Self-Starter that radiates positivity, and a "can-do" attitude.
• Flexible schedule, with willingness to work morning, nights and weekends.
• Fluent and comfortable in English - a must!
• Preferably: Fluent in additional European language - big plus!
THE POSITION OFFERS
• Being part of a rapidly growing User Operations team (Customer Support) in the hottest startup in Europe
• Amazing colleagues and a great work environment
• Working from our HQ in Stockholm
RIDE WITH VOI TO THE FUTURE
Launched in August 2018, Voi is a Scandinavian micro mobility company offering electric scooter and bike sharing in partnership with cities and local communities around Europe. We believe that light electric vehicles can change how people move in our cities. We want the transformation to happen in the right way-through innovation, open and transparent dialogue with cities and governments and by adapting to local needs. At Voi, we know that diversity fuels innovation & creativity and we welcome people from diverse backgrounds and experiences to take part in our journey. Join Voi and ride the future with us!
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-12-11ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2020-05-28
Klicka på denna länk för att göra din ansökanFöretagVoi Technology AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Voi Technology AB (org.nr 559160-2999),
http://voiapp.io Arbetsplats Voi Technology
Jobbnummer 4996197
Observera att sista ansökningsdag har passerat.