Team - Lead Consumer support - Interbet AB - Ekonomichefsjobb i Stockholm
Team - Lead Consumer support
Interbet AB / Ekonomichefsjobb / Stockholm

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What will you be doing?
As Consumer Operations Lead, you will lead a team and be responsible for performance management and follow-ups, recruitment and improvement projects. You will engage the employees in everyday work making sure that everything is working as smooth and efficient as possible.
You will have a lot of contact with stakeholders internally and externally.
Main duties include:
Responsible for following up and delivering on the team's KPI's while delivering high quality services.
Daily alignment with the Senior agents in coaching of the team in order to reach operational targets.
Work with your team to identify requirements, resolve cases and help drive decisions.
Interface with stakeholders across the organization.
Suggest and implement improvements.
Who are you?
You have a proven track record of successfully leading a team with strong results.
You have a strong capability in knowledge gathering and sharing.
You have strong business understanding and enjoy handling multiple tasks.
You have great communication and networking skills, making sure that your stakeholders always know what to expect and when.
You have excellent communication skills in English.


Så ansöker du
Sista dag att ansöka är 2021-10-12

Interbet AB



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