T&S Operations Manager
Cleura AB / Inköpar- och marknadsjobb / Karlskrona
2024-05-21
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hela Sverige Visa alla jobb hos Cleura AB i Karlskrona Cleura is one of the leading European providers of IT infrastructure services based on Open Source. Our company provides public, compliant, private and hybrid cloud solutions based on OpenStack and has data centres around the world. We are a fast-growing company and a European leader in infrastructure as a service. We love having fun and working hard. We live to get that smile on our customer's faces when we solve a problem or simply provide something better than expected. That's in fact why we go to work the next day.
Cleura is part of Iver, meaning that we have more than 1500 colleagues to support us in reaching our goals of becoming the primary European Compliant IaaS alternative.
There are endless opportunities at Cleura/Iver if you in the future would like to develop in any other area within the company/group. We strive for everyone to be engaged and aligned with your personal drivers.
About the team :
You will be part of the T&S (Technology & Services) management team, which guides the department in operational and development-oriented tasks in our IaaS-line of business line.
Role :
The Operations Manager is a technical role in ensuring effective and efficient cloud service operations. The Operations Manager also oversees all activities associated with cloud capacity planning and management, including the anticipation of datacenter needs.
The Operations Manager is a member of the Technology & Services management team and works closely with the COO and PPMs to ensure customer satisfaction from a service operations perspective. In addition, the Operations Manager is the tactical interface towards Customer Engagement.
As the Operations Manager is responsible for technical capacity management, cross-domain delivery projects and service operations KPIs, important skills for the Operations Manager are a deep understanding and knowledge about service operations, project deliveries in service delivery organisations and a good understanding of project management, ITIL processes and service management as well as service-specific knowledge related to Cleura 's service portfolio.
The Operations Manager are located within the EU.
Effective and efficient cloud service operations in accordance with Cleura processes and defined budget and targets
Ensure customer satisfaction by maintaining SLA performance and driving actions as required
Keep together the service delivery lifecycle with a focus on service operations and close collaboration with Customer Engagement
Capacity management for Service Operations, including resource selection in collaboration with People & Process Managers
Define, track and ensure Service Operations KPIs are in alignment with SOPS Domain Lead.
Be an interface towards Customer Engagement for all Service Operations fields.
Requirements( Must have):
University degree in Computer Sciences, IT or equivalent education or experience in the technical/engineering field
Practical team management experience in the information technology industry (minimum 2 years)
Experience in Service Provider business
Experience in working with ticketing and monitoring systems
Good to have (Merit skills):
Deep understanding and knowledge about service providers and cloud management in service delivery organizations
Profound understanding of information technology and As-A-Service business organisations.
Experiences with working across different cultures.
OKR and Kanban experience
ITIL know-how
Qualification:
Strong ability to reflect upon own behavior, attitude and fundamental personal values.
Fluency in professional communications in English (written and verbal).
Deep understanding and knowledge of service operations and cloud technologies.
Understanding of service delivery concepts and project management.
Strong proficiency in a distributed and asynchronous workflow.
Strong understanding of the Cleura core values
Personal Qualities:
Passionate about people interactions and employee motivation
Strong ability to organise and focus on quality
Accustomed to working solution-orientated and with deadlines
Experience working in an hybrid, remote, physical and digital environment
Understanding of risk assessment.
Preferably project management skills.
Very organised and quality conscious.
Well-adversed with Agile methodologies.
Take initiatives, be proactive and able to work independently and in a team.
What we offer:
Full-time position.
Leave Policy : 6 weeks vacation.
Yearly wellness allowance of SEK 5000 as an employee.
Location: Karlskrona
Salary: TBD
Cleura has signed a collective agreement with Almega 'IT-Telekomföretagen'.
All Cleura employees are assessed yearly through a screening process.
Who would be my direct manager?
Cleura COO
I'm interested. What's next?
We'd like to hear from you! We have a few questions we would like to ask you. We will start reviewing and inviting applications right away, so make sure you get yours in early.
We would like to encourage you to post a short video presenting yourself.
Type of Employment: Full time position.
Location : Karlskrona
Start Date :Immediate / at your earliest convenience
Så ansöker du Sista dag att ansöka är 2024-06-20
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Cleura AB (org.nr 556630-7806),
https://cleura.com/ Blekingegatan 1, Karlskrona (
visa karta)
371 57 KARLSKRONA
Arbetsplats Cleura
Jobbnummer 8696315