Systems Engineer, End-User IT Support
IFS Sverige AB / Bibliotekariejobb / Linköping
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hela Sverige Company Description
IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of ServiceTM.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
Job Description
We are looking for an experienced enterprise-level Systems Engineer who will assist employees around the globe with focus on the NORDICS Market Unit on client support, software installations, diagnosing and troubleshooting technical issues remotely.
Primary Job Role:
Primary duty is to provide onsite support from office on End-user IT Equipment, troubleshooting issues and managing IT Equipment Inventory
Remote support for installing and configuring client computer, standard software installation and uninstallation support ,troubleshooting hardware, Operating Systems and Software issues
Provide support on mobile and subscriptions worldwide
Provide support for all office IT Equipment (eg. network equipment, Teams conference rooms, printers, projectors, screens)
Support deployment of new applications and services
Support deployment of software updates to keep office infrastructure secure and compliant
Maintain high level of Information Security for hardware, files, and users together with SOC Team.
Take ownership of all assigned tickets, seeing them through to conclusion in line with agreed SLAs
Ensure all issues are properly logged and documented
Training and educating team members and end-users when required
Provide exceptional customer service in person, via phone, Teams, or email, and through incident and request tickets, as appropriate.
Qualifications
A degree or equivalent qualification on Information Technology, Computer Science, Computer Systems & Network or System Engineering (or equivalent training/experience)
Minimum 2 years of experience with Microsoft Intune and SCCM in managing laptops and mobile devices
Ability to learn software applications and support windows systems and knowledge on Mac OS will be added advantage.
Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues.
Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.
Service minded and good professional communication skills
Willingness to travel infrequent to our offices in Sweden and Norway (1-2 times per month)
Ability to work in a fast-paced, ever changing environment.
Basic understanding on ITIL, Incident and request management (Optional).
Overall Required Competence
Desktop Management Support
Microsoft 365
Active Directory
IT Asset Management
Additional Information
You will work with the leading Business Software experts and have contact with the world's latest technologies. You can expect an open team culture, focusing on inclusion and a pleasant working atmosphere with flat hierarchies.
We offer you an attractive salary with above-average additional benefits:
Hybrid working model after onboarding possible
Flexible working hours
30 vacation days, as well as additional paid vacation days for your own birthday and voluntary work (CSR)
Further training opportunities and intensive support during your onboarding phase
Collective bargaining agreement (Conditions of Employment IT)
You work with a great product with good recognition in the market and amongst customers and analysts
Individual support through regular health promotion, talent development programs, team events and regular company parties to celebrate our success, the compatibility of career and family and much more are part of our lives corporate practice
You will be part of a fun group where everyone is helpful
For more information, visit: IFS.com or follow us on LinkedIn
Sounds exciting?
Then we look forward to receiving your complete application in English language, stating your salary requirements and earliest possible starting date.
If you are interested, please apply through our online applicant management system.
We assure you explicit discretion and a comprehensive protection of your interests!
Need help or have questions?
Markus Nosek (European Talent Acquisition Partner) will support you during your application process. For further information please contact me via E-Mail or on LinkedIn.
Så ansöker du Sista dag att ansöka är 2023-06-29
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ifs Sverige AB (org.nr 556211-7720)
Teknikringen 5 (
visa karta)
583 30 LINKÖPING
Arbetsplats IFS
Jobbnummer 7835228
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