System Support Team Lead
Toyota Material Handling Manufacturing Sweden AB / Supportteknikerjobb / Göteborg
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hela Sverige We are looking for a System Support Team Lead who wants to lead and coach the system support team. The role also includes delivery of remote support for our installed and implemented AGV solutions. You will join our support team and be a part of an organization on the MOVE.
Job description
Toyota Material Handling Europe is one of the world's largest suppliers of material handling solutions, both within forklifts and related products and services. The subsidiary Logistics Solutions (TMHLS), a central part of the development and innovation part of Toyota Material Handling, is located at Frihamnen in Gothenburg. Logistics Solutions develops solutions for warehouse Automation and has 150 employees.
Toyota Material Handling Europe has more than 12.000 employees in 21 sales companies and development and manufacturing units in Sweden, Italy, and France. We are a forward-thinking company where we develop the future of Logistics and Material Handling by creating self-driving vehicles used in warehouses.
As a System Support Team Lead, you are responsible for leading & coaching the system support team. You are responsible for the priority of the daily activities and that we adhere to our processes. You will also have responsibilities similar to the support engineers to deliver remote support for our installed and implemented AGV solutions. Therefore, you need to actively analyze, verify, and solve software and system issues in customer environments. Strong communication skills are required because we interact daily with our international organizations and end customers. You will be working with our established support and service processes but can also actively improve and refine them.
Core responsibilities
As a System Support Team Lead, you will ensure that the team follows the agreed processes, perform price/cost offerings for each customer, plan the 24/7 roster and the Escalation Manager roster and drive the competence build-up for new products and solutions.
You will also perform updates, patches, and changes to customer systems, and therefore you need to have a high-quality standard for any given task. In addition, coordination and communication are significant parts of the support delivery while interacting with internal and external departments.
* I chair the Q-meeting
* I am the Automation Sales & Delivery Process (ASDP) contact for Professional Services
* I am the operational owner of the SDR Process
* I am responsible that we have weekly planning meetings
* Deliver technical (remote) support for our installed AGV systems
* Follow up, monitor, and actively handle incoming support tickets
* Actively handle and drive change requests
* Maintain and develop documentation for support activities
* Actively feedback on quality issues to Product owners and R&D (support level 4)
* Adhere to and help improve processes and KPIs and KPIs
Your profile
As a person, you have both strong interpersonal and communication skills. You are a team player who has an interest in presentations and negotiation. You thrive when you get to network and drive projects. Your profile requires the following:
* A bachelor's or master's degree in Mechatronics, Automation or Production engineering or two-year experience in delivering Kollmorgen, Toyota AGV or Siemens PLC systems.
* Experience in coaching and leading a team
* You need to be able to diagnose, rectify and manage issues in complex automation systems.
* You can express yourself professionally in English (orally and in writing)
* Willingness to provide 24/7 on-call support on a predefined schedule at least once a month.
We offer you
Toyota Material Handling Logistics Solutions is a value-based company that trust and empowers our employees. By joining us:
* You will be part of a company on the move with forefront technology
* You will work in a global environment with access to great expertise and development possibilities
* You will work together with friendly and skilled colleagues that are driven by challenges and kaizen
Ersättning Not Specified
Så ansöker du Sista dag att ansöka är 2023-04-10
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "2023-2054".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Toyota Material Handling Manufacturing Sweden AB (org.nr 556198-2868)
Arbetsplats Toyota Material Handling Logistics Solutions AB
Kontakt Toyota Material Handling
jennifer.palmer@toyota-industries.eu Jobbnummer 7615427
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