System Architect
Volvo Personvagnar AB / Datajobb / Göteborg
2023-03-23
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hela Sverige Visa alla jobb hos Volvo Personvagnar AB i Göteborg,
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hela Sverige Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
What you'll do
In our Corporate Worklife area we support our Corporate Functions with digital deliveries. We're now searching for a System Architect to our Enable Assist product! Together with our users all over the globe, we define and set up the best contact center solutions. We're responsible for maintaining the releases we have, making sure we always aim for best possible customer experience.
This is fundamental for guaranteeing a great customer experience for Volvo Cars customers, for example Care by Volvo customers. Contact Center is also used internally at Volvo Cars by the Service Desk group to manage IT incidents, human resource requests, and more. This business-critical capability provides best-in-class customer service world-wide 24/7/365.
Our existing cloud-based Computer Telephony Integration solution is integrated with critical customer support platforms such as Salesforce and ServiceNow. This requires extensive collaboration with Volvo Cars stakeholders, such as digital product owners and product managers, and customer service agents and call center supervisors from the designated Volvo Cars supplier.
We're looking for a System Architect to manage the technical aspects, and this role will require management as well as stakeholder and supplier collaboration.
The role demands a solid understanding of the customer support process and the end-user experience from using the solution, both for users requesting support and users providing support. The system architect will have an integral part in defining requirements based on the understanding of the possibilities and opportunities provided by the technology and available solution APIs.
* Ensure that knowledge about the system developed in the scrum team is understood, maintainable, and documented
* Ensure that the system or solution in use or under development is fit for purpose
* Be the primary speaking partner to the Solution Architects
* Gather needs, requirements, and problems from business stakeholders, Solution Management, and customers to identify development needs and support in ensuring fitness for purpose and future
* Collaborate closely with teams, suppliers, and third-party stakeholders in defining the technology, create a detailed software design of the solution, decompose the systems into components and subsystems, and define and manage their interfaces and APIs
* Support in defining enablers to support the activities needed to align and extend the Architectural Runway to provide future business functionality
* Support Product Owner to define the roadmap and strategy of the product
* Continuously provide (business) value to the larger solutions/systems (via the Agile Release Train - ART)
* Actively participate in the SAFe-planning events and ceremonies
You'll operate from our office in Torslanda with the possibility to work from home 1-2 days a week.
What you'll bring
You're a great collaborator who enjoys working in a team, with experience from stakeholder management, project management, and Agile WoW. We also see that you can communicate in English without hindrance - both verbally and in writing.
* Bachelor's degree in IT or Engineering, or equivalent background
* Technical expertise from call center platforms, desirably cloud-based virtual call center solutions and their API usage
* Experience from integrating these platforms to Salesforce and ServiceNow
* Expertise in the call center channels, voice and mail - more channels to come
* Experience from utilizing AI in call center solutions
* Background in applications operations/support
* Familiar with troubleshooting
* Cloud-based Call Center Solutions i.e., Five9
* Understanding of IP Networks
* Basic understanding of VOIP
Experience from IT operations such as ITIL, as well as basic knowledge of Mobile Network operations and IT Security operations is desirable. Knowledge about Experience of BeyondTrust Remote Support/Privilege Remote Access and ServiceNow is also appreciated.
Want to know more?
Submit your application in English by April 6th 2023. To learn more about the role or for questions regarding the process, please reach out to hiring manager Anna Enelund Abramsson at
anna.enelund.abramsson@volvocars.com or to recruiter Alice Elisson at
alice.elisson@volvocars.com.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2023-04-06
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "64982-41456003".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Kontakt Alice Elisson
031-325 00 77 Jobbnummer 7580306
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