Swedish Call Center Manager/Dircetor to Atentel
Atentel / Försäljningsjobb / Stockholm
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Presentation
We are now searching for a Swedish Call Center Manager for a unique job opportunity in Spain, Marbella. We are looking to recruit for an initial 12 month contract with the potential of turning it into a permanent position depending on candidate's performance.
Publiceringsdatum2014-04-11Dina arbetsuppgifterThe candidate will work closely with the CEO to build the business from scratch and help in the day to day management of the company and its operational sustainability. The manager will have the overall responsibility for the call centre's goals, processes and results. Furthermore, the successful candidate will hold the following responsibilities:
• Business development and client on-boarding
• Recruit, train, coach and supervise agents at the very early stages of the business
• Manage, lead and motivate teams
• Management of agents with KPI's and SLA criteria
• Devise and manage sales plans and targets
• Drive the sales process in order to meet and exceed sales targets
• Responsible for the creation of weekly performance reports
• Responsible for assessing sales performance and reviewing agent performance and taking action accordingly
• Generate efficient business processes and work flows and optimise obsolete ones
Utbildning/erfarenhet
We are looking for a highly experienced call center manager with a strong track record and between 7 - 10 years of experience in the Swedish Call Center industry, someone who is willing to relocate to southern Spain. The successful candidate must possess an entrepreneurial mind-set and has a strong desire to create a lasting impact. The successful applicant will have:
Requirements:
• Minimum of 3-5 years of call/contact center management experience.
• Previous exposure to clients and strong client relationships that are transferable to the new business
• Strong experience in training and coaching agents, managing projects and managing teams around projects (at least 3-5 years of training experience)
• Strong experience in sales (at least 5 years of sales experience)
• Bachelor's degree in business, marketing or equivalent relevant business experience.
• Needs to have an excellent set of communication, interpersonal, leadership and analytical skills
• A strong ability to persuade and influence others
• Excellent problem solver
• Strong understanding of call / contact center metrics (KPI) and SLA's
• Experience in analysing and interpreting data to manage the team performance.
• Very goal oriented individual and is comfortable with making business decisions based on KPI's
• A good grounding in accounting and financial planning
• Fluent in both written and Spoken English and Swedish
• Strong Microsoft Work, Excel, PowerPoint and Outlook experience required.
Atentel will provide a generous salary and a profit share to the right candidate. Also provided is a chance to be part of a new company and help build it up from the ground.
If you are ready to take on such a unique and exciting new challenge, we'd like to hear from you.
Företagsbeskrivning
Atentel are establishing a boutique contact centre in south of Spain, and is focused on providing exceptional call centre services and a specialist customer experience to the Swedish market. They aim to provide a "best-in-class" customer care, sales, customer acquisition and retention, technical support and credit management services. Atentel's company mission is to engage and partner with clients in order to provide a consistent quality service and to deliver a solid return on client investment.
Atentel's goal is to build a vibrant company culture and a sustainable business with longevity. Moreover, Atentel's focus is on creating momentous growth for the company in order to become a significant and reputable contact center in the Swedish market. The plan is to grow from 10 agents to a 300 agent business in the next 6 - 8 years.
Sluttext
Please apply by registering your CV here on our website. Click on the "Ansök" button to the right of this advertisement. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail adress is registered.
Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsföretagen - the Swedish Association of Staffing Agencies.
Sökord: kundtjänstchef, kundtjänst manager, callcenterchef.
Language
en-GB
Så ansöker duSista dag att ansöka är 2014-04-30
Ange följande referens när du ansöker: 37796
Klicka på denna länk för att göra din ansökanKontaktFöretagAtentel
AdressAtentel
Jobbnummer 1839873
Observera att sista ansökningsdag har passerat.