Support Specialist
Advent Sweden AB / Datajobb / Stockholm
2014-11-20
Observera att sista ansökningsdag har passerat.
➡️ Klicka här för den senare publicerade platsannonsen "Support Specialist" (publicerad 2016-05-11) ⬅️
Visa alla datajobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Advent Sweden AB i Stockholm Job Responsibilities:
• Provide primary support to clients utilizing Advents software solutions.
• Document all case issues and resolutions in our CRM and case handling system
• Validate and escalated product issues & enhancement requests
• Participate in all required internal training sessions
• Create and update knowledge base documents
• Deepen Advent product knowledge through successful completion of Advent?s certification program
• Present complex technical information in a simplified and clear manner to groups of clients, other support reps and managers
• Mentor and motivate less experienced teammates
• Manage support escalations; working directly with clients on sensitive and challenging issues
• Dealing with international clients, multitude of cultures, languages
Minimum Qualification Requirements
• 3+ years? experience in advanced technical support
• Excellent communication skills and ability to work well within a team environment
• Fluency in Swedish & English. Familiarity with other languages such as Norwegian, Danish, Icelandic, Finnish, German, French, Dutch, or Arabic is very helpful.
• Flexibility to support our clients' market hours (Across Europe, Middle East & Africa)
• Bachelors level education or higher at university or college level in technical subjects
• Proven ability to manage multiple projects/responsibilities at any one time and continue to meet deadlines and expectations.
• Proven ability to present complex technical information in for groups of people
• Proven outstanding ability to analyze and define problems, collect data, establish facts, and draw valid conclusions in a technically complex environment.
• Teaching and mentoring skills ?Ability to provide positive and constructive feedback to peers and clients
• Proven ability to act as a role model
• Ability to communicate clearly and concisely
• Superior troubleshooting and analysis / resolution skills
• Knowledge and experience in:?Network administration/setup of all MS Office products
• Use of third party products to deliver solutions (i.e. Excel with macros, Visual Basic, Ultra Edit, etc.)
• Windows, NT, SQL, IIS skills
• Comprehensive networking technology skills
• Basic software programming
Desired Individual Characteristics
• Excellent organizational / multitasking skills
• International experience
• Knowledge or interest in Financial Markets is a very strong plus
• Proven aptitude to learn complex technical and theoretical information in a timely manner
• Desire to contribute to a climate in which people want to do their best
A positive and friendly personality
Publiceringsdatum2014-11-20Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duAnsökan kan skickas till e-postadress:
hr.emea@advent.comFöretagAdvent Sweden AB
AdressAdvent Sweden AB
Kungsgatan 57 A
11122 STOCKHOLM
KontorsadressKungsgatan 57 A
STOCKHOLM
Visa på karta
Övriga kontaktuppgifterTelefonnummer: 08-56243080
Faxnummer: 08-4113430
E-postadress:
hr.emea@advent.com Jobbnummer 2075586
Observera att sista ansökningsdag har passerat.