Support Specialist
Jobmetz AB / Supportteknikerjobb / Södertälje
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hela Sverige Support Specialist / Commercial Order Support resource. This person is to become a team member of a newly formed group called User Centric Support. Our responsibility is to act as a level 2 function for many end user services, but we also have responsibility for handling all kind of order support issues. Main part as a level 2 support after the customer has been at Customer Support but for some of our cases we are also support level 1 for Commercial operations towards our Access Management group.
Our Support Specialists / Commercial Order Support Specialists are most of the time engaged in making orders in our customer's internal systems, some third-party supplier portals, troubleshooting to solve incidents and other administrative duties that supports our End-Users. Our end users contact us through email, phone and Skype. We also work in our ticket handling systems with cases escalated from level 1.
A broad IT competence combined with good communication skills are success factors in this role. Fluent speaking and writing in at least Swedish- and English languages are required.
For our client in Södertälje we are looking for a support specialist / Commercial Order Support resource.
Publiceringsdatum2019-02-13Så ansöker duSista dag att ansöka är 2019-03-01
Klicka på denna länk för att göra din ansökanFöretagJobMetz AB
AdressJobMetz AB
Kistagången 16 A
16440 Kista
KontorsadressKistagången 16 A
Jobbnummer 4611726
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