Support Specialist
Volvo Group / Supportteknikerjobb / Umeå
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Are you a positive, service minded team player? Do you have a passion for IT and business and want to be a part of an enthusiastic team which delivers first class solutions? Embrace the opportunity and be a part of Volvo Group IT! Send your application today.
About the company:
Group IT is a global company and part of the Volvo Group. You will get an opportunity to work with our experienced and highly motivated team that delivers reliable industrial IT solutions and insightful consulting services. We employ over 3000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.
About the job:
You will join the onsite team as a Support Professional in Umeå. Quality and continuous improvements out of a LEAN perspective will be essential in this position. In your daily work you will primary work with daily operations including continuous improvement and preventive maintenance of the IT equipment and applications used in production at the local Volvo Plant. Furthermore, you will get the opportunity to participate in industrial projects meeting driven by local business or/and Group IT. Customer success is always in our mind.
Some of the activities you will be working with are:
• Time critical support of factory equipment and applications
• Preventive maintenance and continuous improvement
• Quality work, VPS (QRIT)
• Responsible for 2:nd line support
• Configuration and installation of equipment and applications
• Support and problem solving of factory equipment and applications
• Project implementations into runtime
• Documentation
About the employment:
Work hours:
• Scheduled time, 2 shift Monday- Friday
• Available for overtime if needed
To Volvo the diversity is important so we encourage female applicants!
Start date:
as soon as possible
For further information:
Anders Gustafsson, Line Manager +46 90 8627489
Maria Börjesson, HRBP +46 31 3221030
About you:
We expect you to have a degree from university studies and a couple of years of experience working in a technical support job or similar role. You have good knowledge of LEAN and previous experience from working with customer contacts. Your solid knowledge of ITIL processes, support tools such as Remedy, Snow or similar, as well as infrastructure components like LAN, Server storage and Cloud will give you the necessary foundation to deliver good results. In addition you are interested in new technologies and to further develop yourself and others.
Qualifications / requirements for the job:
• Relevant university degree
• 2-3 years of experience from working with technical support or similar role
• Previous experience from IT within manufacturing industry
• Excellent knowledge of computer hardware and software
• Knowledge of LAN and WAN communications (TCP/IP)
• Documented experience from working in customer contacts
• Experience from LEAN and working with continuous improvements
• Good communication skills in English and Swedish, both spoken and written
• Driving license
Characteristics for the job:
• Demonstrated customer focus and dedicated to add value to the customer
• Excellent team-player that collaborates well with others and builds good relationships
• Strong communication skills and interpersonal skills
• Is open to change and enjoys the challenge of unfamiliar tasks
• Action oriented - pursues tasks with energy, takes own initiatives, drives and has the need to finish
• Strong analytical skills - ability to anticipate, identify and solve problems also in complex, difficult or stressful situations
• Change oriented - actively suggests improvements, manage, supports and drives change with an open and innovative mindset
• Acts with a strong sense of urgency
• Structured and organized with good handling of documentation as needed
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group IT manages the Group's overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Publiceringsdatum2018-01-05Så ansöker duSista dag att ansöka är 2018-01-20
FöretagVolvo Group
AdressVolvo Group
•
90124 Umeå
Kontorsadress•
Jobbnummer 3887460
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