Support Specialist
Advent Sweden AB / Datajobb / Stockholm
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Visa alla datajobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Advent Sweden AB i Stockholm Job Responsibilities:
Provide primary support to clients utilizing Advents software solutions.
Document all case issues and resolutions in our CRM and case handling system
Validate and escalated product issues & enhancement requests
Participate in all required internal training sessions
Create and update knowledge base documents
Deepen Advent product knowledge through successful completion of Advent's certification program
Present complex technical information in a simplified and clear manner to groups of clients, other support reps and managers
Mentor and motivate less experienced teammates
Manage support escalations; working directly with clients on sensitive and challenging issues
Dealing with international clients, multitude of cultures, languages
Minimum Qualification Requirements
3+ years experience in advanced technical support
Excellent communication skills and ability to work well within a team environment
Fluency in Swedish & English. Familiarity with other languages such as Norwegian, Danish, Icelandic, Finnish, German, French, Dutch, or Arabic is very helpful.
Flexibility to support our clients' market hours (Across Europe, Middle East & Africa)
Bachelors level education or higher at university or college level in technical subjects
Proven ability to manage multiple projects/responsibilities at any one time and continue to meet deadlines and expectations.
Proven ability to present complex technical information in for groups of people
Proven outstanding ability to analyze and define problems, collect data, establish facts, and draw valid conclusions in a technically complex environment.
Teaching and mentoring skills ?Ability to provide positive and constructive feedback to peers and clients
Proven ability to act as a role model
Ability to communicate clearly and concisely
Superior troubleshooting and analysis / resolution skills
Knowledge and experience in:?Network administration/setup of all MS Office products
Use of third party products to deliver solutions (i.e. Excel with macros, Visual Basic, Ultra Edit, etc.)
Windows, NT, SQL, IIS skills
Comprehensive networking technology skills
Basic software programming
Desired Individual Characteristics
Excellent organizational / multitasking skills
International experience?Knowledge or interest in Financial Markets is a very strong plus
Proven aptitude to learn complex technical and theoretical information in a timely manner
Desire to contribute to a climate in which people want to do their best
A positive and friendly personality
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-05-11ErsättningFast månads- vecko- eller timlön
Så ansöker duAnsökan kan skickas till e-postadress:
sbissess@sscinc.comFöretagAdvent Sweden AB
AdressAdvent Sweden AB
Kungsgatan 57 A
11122 STOCKHOLM
KontorsadressKungsgatan 57 A
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 08-56243080
Faxnummer: 08-4113430
E-postadress:
hr.emea@advent.com Jobbnummer 2836850
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